Most useless service provider I've ever dealt with

MetroFibre, absolutely worst service provider around. This is SA and we been through government departments, however MetroFibre takes the cherry for been the most useless fibre company I've ever come across. Since our April floods here in KZN I have had intermittent signal. Today we were offline for 2 hours. At one stage we had no service for 2 weeks. The technicians that come out dont seem to know why at certain times the signal drops. Neither do they carry the necessary devices to test the network speed or signal. I was expected to use my work laptop for this. Before the law was adjusted for the mandatory use of masks your technicians came over into my house without masks, today they did the same. When I stopped them at the door I was told that they don't have to use masks and so they don't carry any and asked me to provide them with a mask. My house, my rules. It is still mandatory for people to wear masks on private property. Legal council also confirmed this. The next time a technician has a call out, he will not be allowed on my premises without a mask. Are you guys aiming to be the worst service provider in the country?? If so, you take the cup!!