1 reviews | Active since Aug 2014

07 Sept 2022, 15:05

Most useless and dreadful ISP in South Africa

If useless, pathetic, stupidity and inefficiency had a picture representation in a dictionary you would find the logo of Metrofibre Networx. Don’t bother asking them to phone you back or even if you do speak to someone who “says” they will phone you back, they NEVER do. The fact that I went through 5 sales agents and customer service more than a couple of times and STILL no one EVER bothered to phone back or email me back with an explanation or update on my issue, speaks volumes. I really want to speak and interview the individual who call themselves “CEO of MetroFibre Networks” and discuss this useless institute. I have personally interacted with government branches and institutes that are more efficient and better in every way than Metro Fibre. If you leave a review, they will use the same email address every time and ask you to reply with the required information. Don’t bother, it’s useless and doesn’t work. Nothing will come of it. There are people out there who WILL actually do a MUCH better job in installations, sales, customer support and feedback including being CEO than the current individuals. There is a reason why they have NEVER been amongst the better echelons of ISP providers in South Africa. They will NEVER get there, never be there and they WILL ALWAYS struggle. Stay clear of this useless ISP institute.

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Replies (2)
MetroFibre Networx
MetroFibre Networx's reply07 Sept 2022, 15:11
Official
Dear Reston

Thank you for taking the time to write us a view and bringing this issue to our attention.

We would like to assist you in resolving the issue.

Please note that an investigation will be conducted internally and an agent will be in contact to provide feedback.

Kind Regards,
MetroFibre
MetroFibre Networx
MetroFibre Networx's reply07 Sept 2022, 15:37
Official
Dear Reston

Thank you for taking our calls,

We are glad that the issue has been resolved and you are now up and running.

Should you have any issues in the future, please do not hesitate to contact us at the number we have provided.

Kind Regards,
MetroFibre