1 reviews | Active since Dec 2014
MOST PATHETIC SERVICE!!!!!!!!
YET ANOTHER REVIEW FOR METRO FIBRE
I signed up for Metrofibre 2 weeks ago firstly you guys stated that a contractor will call me in 24hrs which did not happen i was only contacted 6 days later. Once the contractor comes through and install he advises that the fibre will work in 5hrs I then waited for 7 hrs. to find out that it is not working i contact you guys and you guys tell me that the reason why it is not working is because the previous owner line is still active with Vodacom and due to that fact my line wont work till 11 January 2023.
Why was this not picked up in the first place before installation ? the service i have been receiving from metro fibre is **********!
i would like Vodacom to cancel the line as the agent said this is possible an early termination and i WANT metro fibre to make my line active or i will be cancelling!
THE MOST PATHETIC SERVICE I HAVE EVER RECIEVED FROM ANY COMPNAY PROVIDING A SERVICE!
Thank you for bringing this under our attention we are escalating the matter with urgency.
An agent will be in contact with you to discuss the matter.
Kind Regards
MetroFibre
Thank you for bringing this under our attention we are escalating the matter with urgency.
An agent will be in contact with you to discuss the matter.
Kind Regards
MetroFibre
The above has been noted we will be in touch.
Kind Regards
MetroFibre
The above has been noted we will be in touch.
Kind Regards
MetroFibre
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards
MetroFibre
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards
MetroFibre