LV
LISA V
1 reviews | Active since Oct 2018
17 Jan 2025, 15:04
Most *********** internet services.
How absolutely careless and *********** can you be? We have been complaining of internet issues for a week now and it's still not fix. You send contractors out and now a building of 35 household are all without internet, right before the weekend, lovely... What are we paying for, cause it's definitely not services!!! Do you have any idea how much money we are spending to now load data, for 35 households. I will personally complete a petition, have all 35 residents sign it, and hand it in to the cooperation of this building to remove you as the internet provider.
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MetroFibre Networx's replyOfficial
17 Jan 2025, 15:41Dear Lisa
We sincerely apologize for the inconvenience and frustration this situation has caused you and the affected households. We completely understand how upsetting it must be to experience ongoing internet issues, especially at such an inconvenient time.
Please rest assured that we have received the ticket logged by your ISP, and the matter is currently with our Network Operations Center (NOC) team, who are investigating the issue as a priority. Our team is working diligently to identify the root cause and implement an urgent solution.
We are committed to keeping you updated on the progress and will ensure that you are contacted promptly with an update or resolution. We value your trust and appreciate your patience while we work to resolve this matter.
If you have any further concerns or need immediate assistance, please do not hesitate to reach out to us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience and frustration this situation has caused you and the affected households. We completely understand how upsetting it must be to experience ongoing internet issues, especially at such an inconvenient time.
Please rest assured that we have received the ticket logged by your ISP, and the matter is currently with our Network Operations Center (NOC) team, who are investigating the issue as a priority. Our team is working diligently to identify the root cause and implement an urgent solution.
We are committed to keeping you updated on the progress and will ensure that you are contacted promptly with an update or resolution. We value your trust and appreciate your patience while we work to resolve this matter.
If you have any further concerns or need immediate assistance, please do not hesitate to reach out to us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply17 Jan 2025, 15:41
Official
Dear Lisa
We sincerely apologize for the inconvenience and frustration this situation has caused you and the affected households. We completely understand how upsetting it must be to experience ongoing internet issues, especially at such an inconvenient time.
Please rest assured that we have received the ticket logged by your ISP, and the matter is currently with our Network Operations Center (NOC) team, who are investigating the issue as a priority. Our team is working diligently to identify the root cause and implement an urgent solution.
We are committed to keeping you updated on the progress and will ensure that you are contacted promptly with an update or resolution. We value your trust and appreciate your patience while we work to resolve this matter.
If you have any further concerns or need immediate assistance, please do not hesitate to reach out to us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologize for the inconvenience and frustration this situation has caused you and the affected households. We completely understand how upsetting it must be to experience ongoing internet issues, especially at such an inconvenient time.
Please rest assured that we have received the ticket logged by your ISP, and the matter is currently with our Network Operations Center (NOC) team, who are investigating the issue as a priority. Our team is working diligently to identify the root cause and implement an urgent solution.
We are committed to keeping you updated on the progress and will ensure that you are contacted promptly with an update or resolution. We value your trust and appreciate your patience while we work to resolve this matter.
If you have any further concerns or need immediate assistance, please do not hesitate to reach out to us directly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,