Most inefficient service provider

Most inefficient ways of working I've ever come across. Logged a ticket with my ISP last week Monday, they did not even bother to look at my ticket for the next 3 days! Sent a team out only 5 days after having no service on Friday last week, that team could not repair the fault. Sent another team out yesterday to replace the cable but alas! That team cannot splice the line, Sent another team out to splice the line, but wait, that team cannot activate the line! Most frustrating process ever!! How do they resolve any faults efficiently this way?? Almost 2 WEEKS LATER and STILL NO INTERNET CONNECTION!! This is beyond ridiculous!