FT
FRANCINA T
1 reviews | Active since Jan 2014
29 Aug 2025, 22:05
Most horrible service ever
They provide the most horrible service. I have been calling them since Wednesday because I could not work. They sent technician on Thursday after I called many times. The device was changed but I still do not have network. I made more than 10 calls with no solution. Even now their agent said she will call back before 9H30. I'm still waiting. The people I spoke to are Nozipho, . Lebo, Lesedi, Koketso, Precious, Thuli and many others who I forgot their names. I cannot work ever since
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MetroFibre Networx's replyOfficial
30 Aug 2025, 08:02Dear Francina,
Thank you for reaching out to us and for sharing your experience. We understand how disruptive this has been, and we appreciate you bringing it to our attention so that we may address it.
Please note that your matter is currently open and in progress with our WiFi & LAN Team for further assistance and resolution. In addition, we have escalated this matter with the relevant management team to ensure it is prioritised and resolved as promptly as possible.
We truly value your patience while we work towards restoring your service and ensuring you are able to resume your work without further disruption.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to us and for sharing your experience. We understand how disruptive this has been, and we appreciate you bringing it to our attention so that we may address it.
Please note that your matter is currently open and in progress with our WiFi & LAN Team for further assistance and resolution. In addition, we have escalated this matter with the relevant management team to ensure it is prioritised and resolved as promptly as possible.
We truly value your patience while we work towards restoring your service and ensuring you are able to resume your work without further disruption.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply30 Aug 2025, 08:02
Official
Dear Francina,
Thank you for reaching out to us and for sharing your experience. We understand how disruptive this has been, and we appreciate you bringing it to our attention so that we may address it.
Please note that your matter is currently open and in progress with our WiFi & LAN Team for further assistance and resolution. In addition, we have escalated this matter with the relevant management team to ensure it is prioritised and resolved as promptly as possible.
We truly value your patience while we work towards restoring your service and ensuring you are able to resume your work without further disruption.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out to us and for sharing your experience. We understand how disruptive this has been, and we appreciate you bringing it to our attention so that we may address it.
Please note that your matter is currently open and in progress with our WiFi & LAN Team for further assistance and resolution. In addition, we have escalated this matter with the relevant management team to ensure it is prioritised and resolved as promptly as possible.
We truly value your patience while we work towards restoring your service and ensuring you are able to resume your work without further disruption.
Best regards,
Marilize
MetroFibre Complaints & Escalations