MM
Morongoa M
1 reviews | Active since Aug 2012
04 Mar 2025, 09:10
MOR785
Please pay me back my money ASAP. You failed to process a refund in 30 days as you promised and now all your call centre agents are telling me the same thing every day. You refund has been approved and released. I am very poor to just give my money to Metrofibre. PLEASE PAY ME MY MONEY BACK ASAP. I WANT MY MONEY IN MY ACCOUNT TODAY !!!!
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
04 Mar 2025, 09:55Dear *****goa
We sincerely apologise for the delay in processing your refund. Please be assured that your query has been escalated to our management team as a priority, and we are treating this matter with urgency.
We will keep a close eye on the progress and will update you as soon as we receive feedback from them. We truly understand your frustration and appreciate your patience while we work to resolve this as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the delay in processing your refund. Please be assured that your query has been escalated to our management team as a priority, and we are treating this matter with urgency.
We will keep a close eye on the progress and will update you as soon as we receive feedback from them. We truly understand your frustration and appreciate your patience while we work to resolve this as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Mar 2025, 09:55
Official
Dear *****goa
We sincerely apologise for the delay in processing your refund. Please be assured that your query has been escalated to our management team as a priority, and we are treating this matter with urgency.
We will keep a close eye on the progress and will update you as soon as we receive feedback from them. We truly understand your frustration and appreciate your patience while we work to resolve this as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the delay in processing your refund. Please be assured that your query has been escalated to our management team as a priority, and we are treating this matter with urgency.
We will keep a close eye on the progress and will update you as soon as we receive feedback from them. We truly understand your frustration and appreciate your patience while we work to resolve this as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MM
Morongoa M's updateReviewer Update
05 Mar 2025, 15:36Guys, I am not interested in stories. You have not paid my money still. Its been 37 days. Totally unacceptable.
MM
Morongoa M's update05 Mar 2025, 15:36
Reviewer Update
Guys, I am not interested in stories. You have not paid my money still. Its been 37 days. Totally unacceptable.
MetroFibre Networx's replyOfficial
05 Mar 2025, 16:43Good Day
We have followed up with the Finance department.
We will provide you with feedback as soon as we receive it.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have followed up with the Finance department.
We will provide you with feedback as soon as we receive it.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Mar 2025, 16:43
Official
Good Day
We have followed up with the Finance department.
We will provide you with feedback as soon as we receive it.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We have followed up with the Finance department.
We will provide you with feedback as soon as we receive it.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MM
Morongoa M's updateReviewer Update
05 Mar 2025, 16:54Siboniso, this is not good enough. You said the same thing yesterday. Your agents have been saying the same thing every week. Not good enough. I WANT MY MONEY!!!!
MM
Morongoa M's update05 Mar 2025, 16:54
Reviewer Update
Siboniso, this is not good enough. You said the same thing yesterday. Your agents have been saying the same thing every week. Not good enough. I WANT MY MONEY!!!!
MetroFibre Networx's replyOfficial
05 Mar 2025, 17:07Good Day
We understand your frustration.
Once we receive feedback, we will let you know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand your frustration.
Once we receive feedback, we will let you know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Mar 2025, 17:07
Official
Good Day
We understand your frustration.
Once we receive feedback, we will let you know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand your frustration.
Once we receive feedback, we will let you know.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MM
Morongoa M's updateReviewer Update
06 Mar 2025, 17:08METROFIBRE
I WANT MY MONEY BACK!!!
I WANT MY MONEY BACK!!!
MM
Morongoa M's update06 Mar 2025, 17:08
Reviewer Update
METROFIBRE
I WANT MY MONEY BACK!!!
I WANT MY MONEY BACK!!!