1 reviews | Active since Aug 2018
Monopolistics Tendancies
It seems MetroFibre thinks its okay to increase prices without sending formal communication or notice to customers. It doesn't make sense why a credit note would be issued and replaced with another invoice of a higher amount without having send a notice that the price of the service is increasing (or going to increase).
That's the problem with monopoly/oligopoly type of companies (sole provider of fibre in the complex). They think consumers don't have a choice but we actually do since 5G and LTE have come a long way. ISPs are also pricing their services competitively.
Invoice also says 250mb/s which I highly doubt. Probably near 30mb/s so this is also misrepresentation of the service - are there are Ts and Cs I have to read regarding the speed of the line?
I apologize for any confusion and frustration caused by the recent developments. I'm sorry to hear about the concerns you've raised regarding the price increase, the billing dispute, and the perceived discrepancy in the speed of your service.
However, I must inform you that, based on the details provided, we were unable to locate your service account. To address your concerns thoroughly, we will be in contact with you via email, to obtain your accountholder detials.
Once we have this information, we will investigate the reported issues, including the recent price increase, and work towards a satisfactory resolution. We are committed to ensuring transparency and providing the best possible service to our valued customers.
Thank you for your understanding, and we appreciate the opportunity to address your concerns.
Best Wishes
Marilize
I apologize for any confusion and frustration caused by the recent developments. I'm sorry to hear about the concerns you've raised regarding the price increase, the billing dispute, and the perceived discrepancy in the speed of your service.
However, I must inform you that, based on the details provided, we were unable to locate your service account. To address your concerns thoroughly, we will be in contact with you via email, to obtain your accountholder detials.
Once we have this information, we will investigate the reported issues, including the recent price increase, and work towards a satisfactory resolution. We are committed to ensuring transparency and providing the best possible service to our valued customers.
Thank you for your understanding, and we appreciate the opportunity to address your concerns.
Best Wishes
Marilize
I received instructions on how to perform a speed test but nothing on the price increase that was not communicated. Account NTO008.
I received instructions on how to perform a speed test but nothing on the price increase that was not communicated. Account NTO008.