MM
Madelaine M

1 reviews | Active since Jun 2021

11 Apr 2023, 08:47

Money is quickly demanded, but it will take over

To whom, this may concern

Good Morning

I have been sending emails last year due to the fact that the device was not collected from the property in Park Gardens I stated clearly that the payment would be done as soon as the router device was collected, of which arrangements were made before I even Left the property, which never happended

I continuously sent emails to MetroFibre to please collect the device and still nothing How do you expect me to do a payment when you cant even fufill collecting a simple device that belongs to your company There are now different tenants on the property, of which the property is under a new agency, of which makes sense.

It has now been 7 Months and I always seem to be finding myself typing the same email to MetroFibre

Really dissapointing

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply11 Apr 2023, 14:10
Official
Dear valued client

Please accept our apologies for the inconvenience caused.
Kindly note that we have investigated the matter and followed up with our ONT/Router collections department.

We will be in contact shortly to provide further feedback.

Thank you for your patience.
Kind Regards
Marilize