OB
Olwethu B
1 reviews | Active since Jan 2026
31 Jan 2026, 16:38
Missed Appointment
Metrofibre is trash it's been 2 months now from December the 15th 2025... 2 teachians come January the 14th to install some wires on our TP and another come Saturday the 16th to Connect the Wires to the TP and said they will come Monday the 19th for the Equipment and Activation ever since they didn't come and we send Whatapp and they say we must rate them what nonsense is that!! We sended email the 24th and they said they will call were are they?? We just want Activation mann😡 and you are just pure ****mers don't tell me bout calling you must come to Activate nowwww!!!!
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MetroFibre Networx's replyOfficial
31 Jan 2026, 16:55Thank you for reaching out and for bringing your concerns to our attention, Olwethu. We appreciate your patience and cooperation as we work to investigate and address this matter.
Your feedback regarding the delayed activation, multiple technician visits without completion, and the lack of follow-up communication has been noted. We understand how frustrating it is to have the physical work partially completed without the service being activated, especially after being advised of specific follow-up dates.
This review has been escalated for urgent investigation with the relevant installation and activation teams to determine the status of the order and ensure the next steps are actioned. We will be in touch to provide feedback and assist further as soon as updates become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback regarding the delayed activation, multiple technician visits without completion, and the lack of follow-up communication has been noted. We understand how frustrating it is to have the physical work partially completed without the service being activated, especially after being advised of specific follow-up dates.
This review has been escalated for urgent investigation with the relevant installation and activation teams to determine the status of the order and ensure the next steps are actioned. We will be in touch to provide feedback and assist further as soon as updates become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Jan 2026, 16:55
Official
Thank you for reaching out and for bringing your concerns to our attention, Olwethu. We appreciate your patience and cooperation as we work to investigate and address this matter.
Your feedback regarding the delayed activation, multiple technician visits without completion, and the lack of follow-up communication has been noted. We understand how frustrating it is to have the physical work partially completed without the service being activated, especially after being advised of specific follow-up dates.
This review has been escalated for urgent investigation with the relevant installation and activation teams to determine the status of the order and ensure the next steps are actioned. We will be in touch to provide feedback and assist further as soon as updates become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Your feedback regarding the delayed activation, multiple technician visits without completion, and the lack of follow-up communication has been noted. We understand how frustrating it is to have the physical work partially completed without the service being activated, especially after being advised of specific follow-up dates.
This review has been escalated for urgent investigation with the relevant installation and activation teams to determine the status of the order and ensure the next steps are actioned. We will be in touch to provide feedback and assist further as soon as updates become available.
Best regards,
Marilize
MetroFibre Complaints & Escalations