MR
Motlalepula R
1 reviews | Active since May 2019
23 Oct 2023, 08:30
Misleading
My query has been going on for 2 weeks now. Their technicians advised that their services is free for the first 30 days, then boom few days later I get a bill that I owe over R600, They refuse to waiver the pro-rated amount which I am not liable for. They Mislead people just to get more clients.
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Replies (1)
MetroFibre Networx's replyOfficial
24 Oct 2023, 10:09Dear Motlalepula
I understand your frustration and concern regarding your billing query. I apologize for any inconvenience this has caused you.
We take this matter seriously, and I want to assure you that we have raised it with our sales team for further investigation. It is essential to us that our customers receive accurate and transparent information about our services.
Please allow us some time to thoroughly review your case and resolve the issue to your satisfaction. We appreciate your patience and understanding as we work to address this matter.
If you have any additional details or questions related to your query, please feel free to share them with us. Your feedback is crucial in helping us improve our services and ensure a positive experience for all our customers.
Thank you for choosing us as your service provider, and we are committed to ensuring your concerns are resolved promptly.
Kind Regards
Marilize
I understand your frustration and concern regarding your billing query. I apologize for any inconvenience this has caused you.
We take this matter seriously, and I want to assure you that we have raised it with our sales team for further investigation. It is essential to us that our customers receive accurate and transparent information about our services.
Please allow us some time to thoroughly review your case and resolve the issue to your satisfaction. We appreciate your patience and understanding as we work to address this matter.
If you have any additional details or questions related to your query, please feel free to share them with us. Your feedback is crucial in helping us improve our services and ensure a positive experience for all our customers.
Thank you for choosing us as your service provider, and we are committed to ensuring your concerns are resolved promptly.
Kind Regards
Marilize
MetroFibre Networx's reply24 Oct 2023, 10:09
Official
Dear Motlalepula
I understand your frustration and concern regarding your billing query. I apologize for any inconvenience this has caused you.
We take this matter seriously, and I want to assure you that we have raised it with our sales team for further investigation. It is essential to us that our customers receive accurate and transparent information about our services.
Please allow us some time to thoroughly review your case and resolve the issue to your satisfaction. We appreciate your patience and understanding as we work to address this matter.
If you have any additional details or questions related to your query, please feel free to share them with us. Your feedback is crucial in helping us improve our services and ensure a positive experience for all our customers.
Thank you for choosing us as your service provider, and we are committed to ensuring your concerns are resolved promptly.
Kind Regards
Marilize
I understand your frustration and concern regarding your billing query. I apologize for any inconvenience this has caused you.
We take this matter seriously, and I want to assure you that we have raised it with our sales team for further investigation. It is essential to us that our customers receive accurate and transparent information about our services.
Please allow us some time to thoroughly review your case and resolve the issue to your satisfaction. We appreciate your patience and understanding as we work to address this matter.
If you have any additional details or questions related to your query, please feel free to share them with us. Your feedback is crucial in helping us improve our services and ensure a positive experience for all our customers.
Thank you for choosing us as your service provider, and we are committed to ensuring your concerns are resolved promptly.
Kind Regards
Marilize