mM
maggie M
1 reviews | Active since Apr 2012
01 Apr 2026, 13:46
Minus star rating for Metrofibre
Minus star rating. Such slow and bad service, speak to an AI bot, cannot actually reach anyone and slow turn around time with our queries. For a service we pay this is utterly frustrating and cannot wait to change to a more reliable and responsive service provider.
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Replies (1)
MetroFibre Networx's replyOfficial
01 Apr 2026, 14:18Dear Maggie,
Thank you for sharing your feedback and outlining your experience with our service.
We understand how frustrating it is when support is not easily accessible and when response times do not meet expectations, particularly for a service you rely on and pay for. Your concerns regarding support accessibility, turnaround times, and the overall service experience have been noted and escalated for review by the relevant teams.
Feedback such as yours is important in helping us identify service gaps and improve the customer experience across our support channels.
We appreciate you taking the time to bring this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and outlining your experience with our service.
We understand how frustrating it is when support is not easily accessible and when response times do not meet expectations, particularly for a service you rely on and pay for. Your concerns regarding support accessibility, turnaround times, and the overall service experience have been noted and escalated for review by the relevant teams.
Feedback such as yours is important in helping us identify service gaps and improve the customer experience across our support channels.
We appreciate you taking the time to bring this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Apr 2026, 14:18
Official
Dear Maggie,
Thank you for sharing your feedback and outlining your experience with our service.
We understand how frustrating it is when support is not easily accessible and when response times do not meet expectations, particularly for a service you rely on and pay for. Your concerns regarding support accessibility, turnaround times, and the overall service experience have been noted and escalated for review by the relevant teams.
Feedback such as yours is important in helping us identify service gaps and improve the customer experience across our support channels.
We appreciate you taking the time to bring this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback and outlining your experience with our service.
We understand how frustrating it is when support is not easily accessible and when response times do not meet expectations, particularly for a service you rely on and pay for. Your concerns regarding support accessibility, turnaround times, and the overall service experience have been noted and escalated for review by the relevant teams.
Feedback such as yours is important in helping us identify service gaps and improve the customer experience across our support channels.
We appreciate you taking the time to bring this to our attention.
Best regards,
Marilize
MetroFibre Complaints & Escalations