LP
Luke P
1 reviews | Active since Apr 2019
19 Feb 2026, 11:55
Minor complaint
So far so good. Installers got the router functioning and then left it on the kitchen counter. They said they could place it anywhere else. Neither did they assist in renaming it or setting a different p/word
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
19 Feb 2026, 12:37Dear Luke,
Thank you for sharing your feedback. We’re glad to hear that your installation was completed and your router is up and running.
Our team will reach out to you directly to assist with repositioning the router, updating the network name, and setting a new password to ensure your network is configured to your preference.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We’re glad to hear that your installation was completed and your router is up and running.
Our team will reach out to you directly to assist with repositioning the router, updating the network name, and setting a new password to ensure your network is configured to your preference.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Feb 2026, 12:37
Official
Dear Luke,
Thank you for sharing your feedback. We’re glad to hear that your installation was completed and your router is up and running.
Our team will reach out to you directly to assist with repositioning the router, updating the network name, and setting a new password to ensure your network is configured to your preference.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We’re glad to hear that your installation was completed and your router is up and running.
Our team will reach out to you directly to assist with repositioning the router, updating the network name, and setting a new password to ensure your network is configured to your preference.
Best regards,
Marilize
MetroFibre Complaints & Escalations