****ming customers with over billing them and failing to resolve queries

This is the response I've been recieving 3 months back, that they will escalate my query to management and finance department, but nothing has been done in that regards. Yesterday I called, they said the same thing, today I called again and they said the very same thing. This is very dissapointing to recieve such service from a big trusted and reliable service provider.

For further and easiestt way to find my account, my acc no is FRA2717. Hope this will be resolved in the next 24 hours. Or simply let your maintenance people come and remove your fibre in my house.

I have been in contact with MetroFibre, they are refusing to rectify my billing stating that I'm not a promotional package, even after I tried to explain that I took a promotional package of 50% discount for four months. They even told me that the agents that signed me up are not their agents.

Meaning that they have allowed those agent to manipulateband munipulate people about the 50% discount in order to secure more clients then capture a different package.

Unfortunately they have lost a client in me, I am immediately canceling and escalating this matter.

This I will take it Twitter and all other social platforms to warn them about Metrofibre. I won't pay an arrears that I did not sign up for, their agents that they don't know, will pay for that.

I have recieved a call,

They told me that they got a feedback that my promotion was only for free installation. I have sent a cancelation request ion. This doesn't help because you have been taking me up and down of the same thing for 3 months. What would make you resolve the issue now.

I am just waiting for you guys to take this collection department, I'm gonna escalate it to legal department. I'll push it to even starting a #BoycottMetrofibre. Ya'll are so unprofessional and ******..