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sudeshni N
1 reviews | Active since Jan 2013
21 Aug 2025, 08:11
Migrated services suspended
I have been paying the account since they migrated from Broadband solutions, they keep on suspending service only because I pay previous month for the new month, very bad service been trying to ask their account department to get it right unfortunately no help
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Replies (2)
MetroFibre Networx's replyOfficial
21 Aug 2025, 08:41Dear Sudeshni Naidoo
Thank you for taking the time to share your feedback with us on HelloPeter.
We understand how frustrating it must be to experience repeated service suspensions despite making consistent payments, especially during a transition between service providers. Your concerns regarding the account handling and the lack of resolution from our accounts department are noted and taken seriously.
We’re currently engaging with our Accounts Team to review your billing and payment history in detail to ensure everything aligns correctly on your profile. Our goal is to resolve this matter swiftly and provide clarity regarding your service status and payment allocations.
You will be contacted shortly with feedback and assistance tailored to your account. We appreciate your patience as we work to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback with us on HelloPeter.
We understand how frustrating it must be to experience repeated service suspensions despite making consistent payments, especially during a transition between service providers. Your concerns regarding the account handling and the lack of resolution from our accounts department are noted and taken seriously.
We’re currently engaging with our Accounts Team to review your billing and payment history in detail to ensure everything aligns correctly on your profile. Our goal is to resolve this matter swiftly and provide clarity regarding your service status and payment allocations.
You will be contacted shortly with feedback and assistance tailored to your account. We appreciate your patience as we work to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply21 Aug 2025, 08:41
Official
Dear Sudeshni Naidoo
Thank you for taking the time to share your feedback with us on HelloPeter.
We understand how frustrating it must be to experience repeated service suspensions despite making consistent payments, especially during a transition between service providers. Your concerns regarding the account handling and the lack of resolution from our accounts department are noted and taken seriously.
We’re currently engaging with our Accounts Team to review your billing and payment history in detail to ensure everything aligns correctly on your profile. Our goal is to resolve this matter swiftly and provide clarity regarding your service status and payment allocations.
You will be contacted shortly with feedback and assistance tailored to your account. We appreciate your patience as we work to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your feedback with us on HelloPeter.
We understand how frustrating it must be to experience repeated service suspensions despite making consistent payments, especially during a transition between service providers. Your concerns regarding the account handling and the lack of resolution from our accounts department are noted and taken seriously.
We’re currently engaging with our Accounts Team to review your billing and payment history in detail to ensure everything aligns correctly on your profile. Our goal is to resolve this matter swiftly and provide clarity regarding your service status and payment allocations.
You will be contacted shortly with feedback and assistance tailored to your account. We appreciate your patience as we work to address this matter.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
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sudeshni N's updateReviewer Update
21 Aug 2025, 08:58My services has been suspended again has happen twice numerous emails was sent .I am working from home and need my services.
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sudeshni N's update21 Aug 2025, 08:58
Reviewer Update
My services has been suspended again has happen twice numerous emails was sent .I am working from home and need my services.