Mickey Mouse operation.

I don't even think Metrofibre even cares about reviews because they are just so used to getting 1 star reviews and doing nothing to improve on where they are failing. If there is a company that deserves zero stars or negative stars it is MetroFibre. Internet is constantly unstable and always dipping. Had an issue with my internet that took two weeks and the assistance of the ombudsman to assist. To a certain degree I can almost excuse the internet issues as Metrofibre works with other service providers such as Vuma etc. However when it comes to Metrofibre support, admin and accounts service, that is when you see what a mickey mouse operation Metrofibre really is. The customer service is pathetic to say the least, whatsapp chats go ignored for extended periods of time, trying to call into the call centre is just a waste of time. Accounts department is the epitome of a joke. My account got debited last month , this month I see that last months bill was added to this month's bill. I queried this and even sent my bank statement, the statement clearly shows the amount going out from my account, 1stly I was told that it was returned on the 17th, however there is no such reversal on my statement. Then I am told that it was due to insufficient funds, however on the statement it clearly states the available funds and the debited amount. Bronwyn could not give a definitive answer, 1st she said it was returned on the 17th, after I sent my statement then she says it was on the 2nd, however I showed her that the initial transaction did not go through but the second 1 did and she can see that the balance in my account decreased by that amount however that amount never went back into my account. Metrofibre is just a headache to deal with and is the epitome of a Mickey Mouse company. Save your energy and go with a reputable company that hires people that are actually qualified and competent in their respective fields