CG
Charl G
1 reviews | Active since Feb 2021
18 Mar 2023, 08:44
MFN - poor service
We have had no fibre connectivity since 16 March 2023 just after 9am. Call logged - feedback is ETA 24 hours to 5 Days.
In todays world and work from home this is just pathetic and customer experience about resolution just as poor. I suggest considering another fibre suppliers
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
18 Mar 2023, 09:10Dear Charl
Thank you for rating our services.
Please note our engineers are still busy with the emergency maintenance repair in your area.
The engineers are currently on site working to restore the services.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
Thank you for rating our services.
Please note our engineers are still busy with the emergency maintenance repair in your area.
The engineers are currently on site working to restore the services.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply18 Mar 2023, 09:10
Official
Dear Charl
Thank you for rating our services.
Please note our engineers are still busy with the emergency maintenance repair in your area.
The engineers are currently on site working to restore the services.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
Thank you for rating our services.
Please note our engineers are still busy with the emergency maintenance repair in your area.
The engineers are currently on site working to restore the services.
We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
CG
Charl G's updateReviewer Update
18 Mar 2023, 09:57Ayanda, I’ve been hearing this for 2 days. It’s not good enough.
CG
Charl G's update18 Mar 2023, 09:57
Reviewer Update
Ayanda, I’ve been hearing this for 2 days. It’s not good enough.
CG
Charl G's updateReviewer Update
19 Mar 2023, 08:58A day later and no response or follow up - nothing.
Remains poor and they will take their monthly subscription with a reduction - which this space
Remains poor and they will take their monthly subscription with a reduction - which this space
CG
Charl G's update19 Mar 2023, 08:58
Reviewer Update
A day later and no response or follow up - nothing.
Remains poor and they will take their monthly subscription with a reduction - which this space
Remains poor and they will take their monthly subscription with a reduction - which this space