MFN - Great Service from Ntsiki Jacobs!
I experienced an issue connecting to the MFN from Cool Ideas when I moved apartments. After 3 days of speaking to more than 10 people between MFN and Cool Ideas I was still not connected online. Then I finally spoke to a lady named Ntsiki Jacobs from MFN, she was the only person I spoke to that took accountability and showed genuine interest to help me. Once she got involved she contacted everyone within MFN that could assist, she went beyond the scope of her word to make sure that I was connected online.
I am grateful that I was able to eventually find someone that could help me, I just wish more people have the same approach to service delivery as Ntsiki.
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MetroFibre Networx's replyOfficial
17 Feb 2021, 09:28Good day Siya,
Thank you for your message. We do apologies for any inconvenience caused.
Excellent customer service is at the top of our list and we are glad that our colleague was able to assist you. We would like to thank you for all your support.
Kind Regards
The MetroFibre Team
Thank you for your message. We do apologies for any inconvenience caused.
Excellent customer service is at the top of our list and we are glad that our colleague was able to assist you. We would like to thank you for all your support.
Kind Regards
The MetroFibre Team
MetroFibre Networx's reply17 Feb 2021, 09:28
Official
Good day Siya,
Thank you for your message. We do apologies for any inconvenience caused.
Excellent customer service is at the top of our list and we are glad that our colleague was able to assist you. We would like to thank you for all your support.
Kind Regards
The MetroFibre Team
Thank you for your message. We do apologies for any inconvenience caused.
Excellent customer service is at the top of our list and we are glad that our colleague was able to assist you. We would like to thank you for all your support.
Kind Regards
The MetroFibre Team