1 reviews | Active since Oct 2013
Metro*****sters
This one of most useful ISP ever. It's the 3rd day (since Wednesday the 12th) now with minimal or no connection. Spent a large amount of time calling their call centre (Spoke to Pemelo, Nosipho, Precious just to name a few and a whole other agents) with multiple false promises. Logged tickets 642474. They eventually deployed their contractors to come and fix the issue, when the contractors came they told me it's reading high 31 whatever that means. They said it's should read less than 27, I then asked them to fix it they said they can't they will have tobrefer the job to another another technicians need to come and fix it which means this didnt fall in their scope of work. Well as expected no thechnician pitched yesterday. Its 6h30 and there's no connection.
If there was 0 star rating I would rate it that.
Thank you for reaching out to us and bringing this matter to our attention. We completely understand the frustration caused by the ongoing connectivity issues, and we appreciate your patience throughout this process.
We want to inform you that we have escalated your case to the relevant department, and they are currently reviewing your situation in detail.
A technician will be in touch with you shortly to arrange an appointment for further investigation and resolution of the issue. We are committed to ensuring that this is addressed as swiftly as possible.
We understand that this ongoing disruption is unacceptable, and we assure you that steps are being taken to resolve it promptly. Please know that your experience is important to us, and we are doing everything in our power to ensure the matter is resolved efficiently.
Should you have any additional questions or require further assistance, please do not hesitate to contact us. We value your business and remain dedicated to improving your service experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out to us and bringing this matter to our attention. We completely understand the frustration caused by the ongoing connectivity issues, and we appreciate your patience throughout this process.
We want to inform you that we have escalated your case to the relevant department, and they are currently reviewing your situation in detail.
A technician will be in touch with you shortly to arrange an appointment for further investigation and resolution of the issue. We are committed to ensuring that this is addressed as swiftly as possible.
We understand that this ongoing disruption is unacceptable, and we assure you that steps are being taken to resolve it promptly. Please know that your experience is important to us, and we are doing everything in our power to ensure the matter is resolved efficiently.
Should you have any additional questions or require further assistance, please do not hesitate to contact us. We value your business and remain dedicated to improving your service experience.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations