ST
Sipho T

1 reviews | Active since Oct 2013

09 Sept 2022, 18:35

Metro********

Where does one even begin with this, it's been more than a week since they promised to come fix the damage cables. We pay subscription to experience this kind of BS. We were told it will be fixed within 4 days and still we are here. They logged a Ticket Number 203174 the only way to get a feedback if any is when you have to call other than that it's crickets. This is ****ing tiring.

0
Replies (3)
MetroFibre Networx
MetroFibre Networx's reply09 Sept 2022, 18:37
Official
Good Evening Sipho,

We trust you are well.

Thank you for taking your time to review our service.

Kindly be advised that one of our agents will contact you to assist with investigating your issue and further assist.

We sincerely apologize for the negative experience you have had with our team.

Kind Regards
MetroFibre
ST
Sipho T's update09 Sept 2022, 18:45
Reviewer Update
It's been the same reply on your emails and nothing concrete. What are paying for if you are not delivering we might as well change to another SP that will provide a good service.
MetroFibre Networx
MetroFibre Networx's reply09 Sept 2022, 22:05
Official
Kindly be advised that one of our agents will contact you to assist with investigating your issue and further assist.

We sincerely apologize for the negative experience you have had with our team.

Kind Regards
MetroFibre