1 reviews | Active since Nov 2018
Metro*****
This company acts as if they are doing you a favour for providing you with internet. I did my due diligence and had a email conversation with a sales representative who had assured me that joining this company would be seamless. Now all of a sudden my line has been disconnected because I apparently have not paid my bill but the email address which they have on file is incorrect! However I have been having email communique with a very rude support associate who did not even fix the issue I had with my line over and above the email communication I was having with the sales associate. When I call accounts I am told that they do not send out invoices and they do not follow up with customers. I am being served ****amamy stories and I really am disappointed by this company. Save yourself the strife and sabotage.
We appreciate you alerting us to this problem and giving us a rating for our services.
An internal enquiry will be conducted in order to be able to assist you accordingly.
An agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
Best regards,
We appreciate you alerting us to this problem and giving us a rating for our services.
An internal enquiry will be conducted in order to be able to assist you accordingly.
An agent will be in contact to provide you with feedback.
Kind Regards,
MetroFibre
Best regards,
Thank you for taking our call.
As discussed the issue has been escalated to the Gigago Department for further assistance.
An agent will be in contact to assist accordingly.
Kind Regards,
MetroFibre
Best regards,
Thank you for taking our call.
As discussed the issue has been escalated to the Gigago Department for further assistance.
An agent will be in contact to assist accordingly.
Kind Regards,
MetroFibre
Best regards,
