PB
Patrick B
1 reviews | Active since Dec 2022
09 Feb 2026, 15:16
MetroGo does not exist
Why is Metrofibre also Metrogo? MetroGo actually does not exist. Tried for 8 days to speak to someone. Nobody from MetroGo has ever answered an email, and I have been on calls for more than an hour at a time - with NOBODY ever answering. The only people who answer are from MetroFibre; they then put me through to MetroGo, and nobody answers. DO yourself a favour and STOP MetroGo ... you are ruining your good reputation.
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MetroFibre Networx's replyOfficial
09 Feb 2026, 15:26Dear Patrick Bean
Good day,Thank you for taking the time to raise your concerns. The experience you describe highlights a clear gap in communication and accessibility, and the time spent attempting to reach the correct support channel has understandably been frustrating.
MetroGo operates as a service offering under MetroFibre; the handover between support teams was not handled as it should have been. Being transferred without receiving assistance or feedback is not the experience intended for any client, and the lack of response to emails and calls is noted.
Your feedback regarding the confusion between MetroFibre and MetroGo is taken seriously. Clear ownership, reachable support, and accurate guidance are essential, and this breakdown has been escalated for review to ensure clients are not passed between teams without resolution.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Good day,Thank you for taking the time to raise your concerns. The experience you describe highlights a clear gap in communication and accessibility, and the time spent attempting to reach the correct support channel has understandably been frustrating.
MetroGo operates as a service offering under MetroFibre; the handover between support teams was not handled as it should have been. Being transferred without receiving assistance or feedback is not the experience intended for any client, and the lack of response to emails and calls is noted.
Your feedback regarding the confusion between MetroFibre and MetroGo is taken seriously. Clear ownership, reachable support, and accurate guidance are essential, and this breakdown has been escalated for review to ensure clients are not passed between teams without resolution.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply09 Feb 2026, 15:26
Official
Dear Patrick Bean
Good day,Thank you for taking the time to raise your concerns. The experience you describe highlights a clear gap in communication and accessibility, and the time spent attempting to reach the correct support channel has understandably been frustrating.
MetroGo operates as a service offering under MetroFibre; the handover between support teams was not handled as it should have been. Being transferred without receiving assistance or feedback is not the experience intended for any client, and the lack of response to emails and calls is noted.
Your feedback regarding the confusion between MetroFibre and MetroGo is taken seriously. Clear ownership, reachable support, and accurate guidance are essential, and this breakdown has been escalated for review to ensure clients are not passed between teams without resolution.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Good day,Thank you for taking the time to raise your concerns. The experience you describe highlights a clear gap in communication and accessibility, and the time spent attempting to reach the correct support channel has understandably been frustrating.
MetroGo operates as a service offering under MetroFibre; the handover between support teams was not handled as it should have been. Being transferred without receiving assistance or feedback is not the experience intended for any client, and the lack of response to emails and calls is noted.
Your feedback regarding the confusion between MetroFibre and MetroGo is taken seriously. Clear ownership, reachable support, and accurate guidance are essential, and this breakdown has been escalated for review to ensure clients are not passed between teams without resolution.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,