MetroFire not able to fix anything, and not delivering on "prioritizing"

Wish I can give a less than zero

Fibe line down reported on 09 January 2024. Multiple phone calls, Facebook messages, WhatsApp, and emails till the 11th (As MetroFibre turnaround time is 72hours) . Contractors on site on 11 January 2024, ah we see your line is down, but we cannot replace it since it is raining. Multiple phone calls, Facebook messages, WhatsApp, and emails over the next 4 days, every day the ticket is escalated and prioritized, and a contractor will phone us back immediately. 15 January 2024, Although MetroFibre "works" over the weekends, the contractor that needs to replace the fiber cable, only works Mon - Fri, but they promise he/she will be with us between 11:30 and 12:00. Were eventually told we need to pay a fee for the cable to be replaced, why do they not tell you that in the beginning?. It is now 14:19, phoned MetroFibre, phoned Metro Connect, after "They looking into the ticket" and I held on for 11 minutes when the call was dropped on more than 1 occasion. So almost a week, after spending money on phone calls, and extra data, as we work from home, still no phone call back, no contractor on site, so we spending more money to find out the status and get feedback, and be online, more than our normal monthly contract. Congratulations Metrofibre you were consistent in NOT delivering on your so-called feedback, on NOT phoning back, on NOT delivering a service, on NOT fixing the line. So please do not complain about the country Metrofibre cause you are contributing to the downfall state of it