MetroFiibre - poor service delivery

Ticket 69607 - CXNK84a75f - Link down MetroFibre installed all the fibre in my area. I have been happy with their service when they installed it but I have had problems for almost two weeks now with getting them to come out to sort out the link that is down. I am not thee only one in my area that is having problems and phoning and emailing them is not making a difference at all. I have called my service provider, Cell C, three times already to log a call which they did but I am still waiting for MetroFibre to fix the problem.