RM
Reshoketswe M
1 reviews | Active since Nov 2018
02 Apr 2025, 14:10
MetroFibre/Vodacom Fibre Network / ***********
I am really taken for a ride here with Vodacom fibre and Metro Fibre. We have been having an issue with our internet for the past 6 months. Everytime they log a ticket with Metro Fibre and their team comes here and days there's nothing wrong on their side the issue is with Vodacom, when I call Vodacom the issue is with Metro fibre. So what am I supposed to do as a client? both my husband and I work fully remotely and we spent more money on the days that this network is down and we only get a credit of R50 from vodacom. I was on a long call with vodacom today and the manager told me the issue is Metro fibre. They called metro fibre and they came with some stupid excuse that my ticket is not closed, how is it my issue when the technician came here on Sunday and said there is nothing wrong as always. Honestly someone needs to take responssibility for this issues. And can I not get charged for wanting to cancel my contract to get another service provider that will assist me when I have an issue
Helpful (0)
Replies (8)0
Replies (8)
MetroFibre Networx's replyOfficial
02 Apr 2025, 14:41Dear Reshoketswe Mothibi,
Thank you for reaching out and sharing the challenges you’ve been facing with your Vodacom and Metro Fibre services. I understand the frustration this ongoing issue has caused, especially with your remote work reliance on a stable connection.
Please know that we have escalated this matter, and our team has attempted to reach you several times by phone, but unfortunately, we were unable to connect. I’ve asked them to make another attempt to reach you directly.
We are aware of the back-and-forth between Vodacom and Metro Fibre, and I assure you that we are working diligently to address the issue at hand. I understand the inconvenience this has caused and the financial impact it’s had on your work. We are committed to resolving this situation as quickly as possible.
We genuinely appreciate your patience as we work through this, and I’ll keep you updated with any progress on this front.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing the challenges you’ve been facing with your Vodacom and Metro Fibre services. I understand the frustration this ongoing issue has caused, especially with your remote work reliance on a stable connection.
Please know that we have escalated this matter, and our team has attempted to reach you several times by phone, but unfortunately, we were unable to connect. I’ve asked them to make another attempt to reach you directly.
We are aware of the back-and-forth between Vodacom and Metro Fibre, and I assure you that we are working diligently to address the issue at hand. I understand the inconvenience this has caused and the financial impact it’s had on your work. We are committed to resolving this situation as quickly as possible.
We genuinely appreciate your patience as we work through this, and I’ll keep you updated with any progress on this front.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Apr 2025, 14:41
Official
Dear Reshoketswe Mothibi,
Thank you for reaching out and sharing the challenges you’ve been facing with your Vodacom and Metro Fibre services. I understand the frustration this ongoing issue has caused, especially with your remote work reliance on a stable connection.
Please know that we have escalated this matter, and our team has attempted to reach you several times by phone, but unfortunately, we were unable to connect. I’ve asked them to make another attempt to reach you directly.
We are aware of the back-and-forth between Vodacom and Metro Fibre, and I assure you that we are working diligently to address the issue at hand. I understand the inconvenience this has caused and the financial impact it’s had on your work. We are committed to resolving this situation as quickly as possible.
We genuinely appreciate your patience as we work through this, and I’ll keep you updated with any progress on this front.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and sharing the challenges you’ve been facing with your Vodacom and Metro Fibre services. I understand the frustration this ongoing issue has caused, especially with your remote work reliance on a stable connection.
Please know that we have escalated this matter, and our team has attempted to reach you several times by phone, but unfortunately, we were unable to connect. I’ve asked them to make another attempt to reach you directly.
We are aware of the back-and-forth between Vodacom and Metro Fibre, and I assure you that we are working diligently to address the issue at hand. I understand the inconvenience this has caused and the financial impact it’s had on your work. We are committed to resolving this situation as quickly as possible.
We genuinely appreciate your patience as we work through this, and I’ll keep you updated with any progress on this front.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
RM
Reshoketswe M's updateReviewer Update
02 Apr 2025, 14:51The only missed call I had for Metro Fibre is today, and just 1 not several times. I have work, I have meetings and hence I couldn't answer at that time. You can't call me once and say you can't reach me. The other call which I got was to review you guys which was yesterday I don't see why I should because I am not getting any help.
RM
Reshoketswe M's update02 Apr 2025, 14:51
Reviewer Update
The only missed call I had for Metro Fibre is today, and just 1 not several times. I have work, I have meetings and hence I couldn't answer at that time. You can't call me once and say you can't reach me. The other call which I got was to review you guys which was yesterday I don't see why I should because I am not getting any help.
MetroFibre Networx's replyOfficial
02 Apr 2025, 14:53Thank you for your response and for clarifying the details regarding the missed calls. I completely understand how difficult it can be to manage work, meetings, and phone calls, especially when trying to address ongoing issues like the one you’re experiencing.
I also completely understand your frustration about the lack of progress, and I want to assure you that we are doing everything we can to resolve this issue. I’ve escalated this further, and I will personally follow up to ensure we get this sorted as quickly as possible.
I also completely understand your frustration about the lack of progress, and I want to assure you that we are doing everything we can to resolve this issue. I’ve escalated this further, and I will personally follow up to ensure we get this sorted as quickly as possible.
MetroFibre Networx's reply02 Apr 2025, 14:53
Official
Thank you for your response and for clarifying the details regarding the missed calls. I completely understand how difficult it can be to manage work, meetings, and phone calls, especially when trying to address ongoing issues like the one you’re experiencing.
I also completely understand your frustration about the lack of progress, and I want to assure you that we are doing everything we can to resolve this issue. I’ve escalated this further, and I will personally follow up to ensure we get this sorted as quickly as possible.
I also completely understand your frustration about the lack of progress, and I want to assure you that we are doing everything we can to resolve this issue. I’ve escalated this further, and I will personally follow up to ensure we get this sorted as quickly as possible.
RM
Reshoketswe M's updateReviewer Update
02 Apr 2025, 15:44Hi Sibonisile
Someone came through, we are back online. Though they didn't give us much details of what the issue was/is as they were checking the outside box. Lets hope we won't have to go through this again.
Thank you.
Someone came through, we are back online. Though they didn't give us much details of what the issue was/is as they were checking the outside box. Lets hope we won't have to go through this again.
Thank you.
RM
Reshoketswe M's update02 Apr 2025, 15:44
Reviewer Update
Hi Sibonisile
Someone came through, we are back online. Though they didn't give us much details of what the issue was/is as they were checking the outside box. Lets hope we won't have to go through this again.
Thank you.
Someone came through, we are back online. Though they didn't give us much details of what the issue was/is as they were checking the outside box. Lets hope we won't have to go through this again.
Thank you.
MetroFibre Networx's replyOfficial
02 Apr 2025, 15:55Thank you for your patience and understanding throughout this process. I’m glad to hear that you are back online, though I understand that not having full details on the issue can be frustrating. Rest assured, we will continue to monitor the situation to ensure everything stays up and running.
If anything else arises, or if you have further concerns, please don’t hesitate to reach out. We’re here to assist you and ensure you don’t face similar issues moving forward.
Thank you again for your cooperation, and we truly appreciate your patience.
If anything else arises, or if you have further concerns, please don’t hesitate to reach out. We’re here to assist you and ensure you don’t face similar issues moving forward.
Thank you again for your cooperation, and we truly appreciate your patience.
MetroFibre Networx's reply02 Apr 2025, 15:55
Official
Thank you for your patience and understanding throughout this process. I’m glad to hear that you are back online, though I understand that not having full details on the issue can be frustrating. Rest assured, we will continue to monitor the situation to ensure everything stays up and running.
If anything else arises, or if you have further concerns, please don’t hesitate to reach out. We’re here to assist you and ensure you don’t face similar issues moving forward.
Thank you again for your cooperation, and we truly appreciate your patience.
If anything else arises, or if you have further concerns, please don’t hesitate to reach out. We’re here to assist you and ensure you don’t face similar issues moving forward.
Thank you again for your cooperation, and we truly appreciate your patience.
RM
Reshoketswe M's updateReviewer Update
02 May 2025, 10:47Hi Metro Fibre
Our network is down again. The red alarm is on and Vodacom is saying if the red alarm is on then it's a metro fibre issue. Please assist, as I am currently on duty and the network is down.
Our network is down again. The red alarm is on and Vodacom is saying if the red alarm is on then it's a metro fibre issue. Please assist, as I am currently on duty and the network is down.
RM
Reshoketswe M's update02 May 2025, 10:47
Reviewer Update
Hi Metro Fibre
Our network is down again. The red alarm is on and Vodacom is saying if the red alarm is on then it's a metro fibre issue. Please assist, as I am currently on duty and the network is down.
Our network is down again. The red alarm is on and Vodacom is saying if the red alarm is on then it's a metro fibre issue. Please assist, as I am currently on duty and the network is down.
MetroFibre Networx's replyOfficial
02 May 2025, 12:28Dear Reshoketswe,
Thank you for bringing your concerns to our attention.
We can confirm that there is currently a network outage affecting services in your area, which is impacting your connectivity. Our technical team is actively investigating the issue, and we have responded to your fault ticket accordingly.
We will keep you updated as new information becomes available and appreciate your patience as we work to restore service as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We can confirm that there is currently a network outage affecting services in your area, which is impacting your connectivity. Our technical team is actively investigating the issue, and we have responded to your fault ticket accordingly.
We will keep you updated as new information becomes available and appreciate your patience as we work to restore service as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 May 2025, 12:28
Official
Dear Reshoketswe,
Thank you for bringing your concerns to our attention.
We can confirm that there is currently a network outage affecting services in your area, which is impacting your connectivity. Our technical team is actively investigating the issue, and we have responded to your fault ticket accordingly.
We will keep you updated as new information becomes available and appreciate your patience as we work to restore service as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing your concerns to our attention.
We can confirm that there is currently a network outage affecting services in your area, which is impacting your connectivity. Our technical team is actively investigating the issue, and we have responded to your fault ticket accordingly.
We will keep you updated as new information becomes available and appreciate your patience as we work to restore service as quickly as possible.
Best regards,
Marilize
MetroFibre Complaints & Escalations
RM
Reshoketswe M's updateReviewer Update
02 May 2025, 13:11Good Day
Alright. Thank you for the response.
We will await the update.
Alright. Thank you for the response.
We will await the update.
RM
Reshoketswe M's update02 May 2025, 13:11
Reviewer Update
Good Day
Alright. Thank you for the response.
We will await the update.
Alright. Thank you for the response.
We will await the update.