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DL
DawonZA L

1 reviews | Active since Mar 2022

27 Jun 2022, 17:59

METROFIBRE....TELKOMFIBRE.... ALBRANFIBRE

Edenvale... no fibre (and no internet) service since Saturday night 25/6/22. Called them today 27/6/22 and was informed that "yes we know about it, and our technicians are still trying to find the problem... Really? 2 days later? in the age of technology? and if you know, why haven't you informed your customers? and you sell yourselves as a technology organisation?

Clearly no BCP, or even a DRP... and as a technology organisation that should be a *must have* People's livelihoods depends on the ONE SERVICE which you sell...

0
Replies (9)
MetroFibre Networx
MetroFibre Networx's reply27 Jun 2022, 18:00
Official
Dear Ashley

Thank you for taking the time to review us and bringing this issue to our attention.

Please note that an internal investigation will be conducted to assist further.

An agent will be in contact with you to provide feedback.

Kind Regards,
MetroFibre

DL
DawonZA L's update28 Jun 2022, 10:33
Reviewer Update
What is the status of resolution on this incident, MetroFibre??????

MetroFibre Networx
MetroFibre Networx's reply28 Jun 2022, 10:58
Official
Dear Ashley 

Please note that an agent will be in contact to provide you with feedback.

Kind Regards,
MetroFibre
DL
DawonZA L's update28 Jun 2022, 23:07
Reviewer Update
And STILL we wait...either for resolution of the incident... or an agent to contact us.
Lets hope that resolution occurs sooner...because the agent seems to be a secret agent...

Absolute bunch of palookas you are...Metrofibre...

Allbran fibre is even more effective than your customer don't care organisation.
bunch of palookas
MetroFibre Networx
MetroFibre Networx's reply29 Jun 2022, 07:35
Official
Morning Ashley, 

I did try to contact you but there was no answer. 

I would like to update you on the fault you are experiencing. 

Kind Regards
MetroFibre
DL
DawonZA L's update29 Jun 2022, 08:15
Reviewer Update
Nice ***ardly act to call me at 07h38 while I'm driving to work...

I waited the *ENTIRE day yesterday*...and the day before...and the day before...for for contact from you...and even last night's prolonged loadshedding created time to talk. If you want to talk with facts and resolution feedback, then call me now!

Otherwise, just fix the damn problem!!!!!!

I will continue to lambast your failure in social media
MetroFibre Networx
MetroFibre Networx's reply29 Jun 2022, 08:28
Official
Dear Ashley

Please be aware that our agents have conducted an internal investigation and tried to reach you this morning to provide you with feedback.

Please be advised that an agent will get in touch with you soon to provide you with an update.

Kind Regards,
MetroFibre
DL
DawonZA L's update29 Jun 2022, 10:14
Reviewer Update
Thank you! At last...took 4 days to get any information from you, but thank you Ivana@Metrofibre.

So for anyone who may have a Telkom internet -only service, it appears that that other mentally disadvantaged SOC organisation... TELKOM, terminated our internet line... AND without any advance notice or communication???? Apparently they have stopped this internet only service product???

MetroFibre Networx
MetroFibre Networx's reply29 Jun 2022, 10:18
Official
Dear Ashley

We appreciate your patience and are pleased that you received the appropriate assistance.

Please be advised that Ivan will be notified of your message.

Kind Regards,
MetroFibre