TB
Tristan B
1 reviews | Active since Feb 2025
21 Feb 2025, 11:20
MetroFibre's terrible service and lack of understanding
I am appalled by the service I get from this company. Their accounts department never debits me on the agreed date, the cut my line after being told my account is in good standing, to which I get a notification that my line has been cut due to nonpayment, which is their fault because they always fail to debit me on the agreed date. Even after cancelling a debit order, I request call backs and never get them, I get put on hold for a lengthy period of time each time I call them, and never receive the service they claim to provide. Please do not sign with them, rather go for another service provider.
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MetroFibre Networx's replyOfficial
21 Feb 2025, 12:01Dear Tristan
We understand the frustration and inconvenience this situation has caused, and we appreciate you bringing it to our attention. Please be assured that we have escalated your query to our Finance management team for urgent attention and assistance.
They are currently investigating your account and will be in contact with you shortly to help resolve the issue. In the meantime, we will continue to monitor your query and keep you updated on any progress.
Thank you for your patience, and please do not hesitate to reach out should you require any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand the frustration and inconvenience this situation has caused, and we appreciate you bringing it to our attention. Please be assured that we have escalated your query to our Finance management team for urgent attention and assistance.
They are currently investigating your account and will be in contact with you shortly to help resolve the issue. In the meantime, we will continue to monitor your query and keep you updated on any progress.
Thank you for your patience, and please do not hesitate to reach out should you require any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply21 Feb 2025, 12:01
Official
Dear Tristan
We understand the frustration and inconvenience this situation has caused, and we appreciate you bringing it to our attention. Please be assured that we have escalated your query to our Finance management team for urgent attention and assistance.
They are currently investigating your account and will be in contact with you shortly to help resolve the issue. In the meantime, we will continue to monitor your query and keep you updated on any progress.
Thank you for your patience, and please do not hesitate to reach out should you require any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We understand the frustration and inconvenience this situation has caused, and we appreciate you bringing it to our attention. Please be assured that we have escalated your query to our Finance management team for urgent attention and assistance.
They are currently investigating your account and will be in contact with you shortly to help resolve the issue. In the meantime, we will continue to monitor your query and keep you updated on any progress.
Thank you for your patience, and please do not hesitate to reach out should you require any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations