Metrofibre's service is PATHETIC!!!!

Good Day, I signed up for fibre through vodacom/metro fibre. The guy who installed the fibre said,I will be up and running in +-72hours time as Maintenance has been informed of the issue( maintenance must locate spare cable to connect), 72 hours pass-No call or any feedback, I call Vodacom on the 19/04/22 and am told they will log a ticket,I called METROFIBRE and queried this issue, to be told there is a fault in my area and the fibre is down, what ***, my mum lives in the same yard as me and has fibre through them and was connected. He went on to say, they will only deal with my issue after they resolve the other problem, now 8 days since installation(72 hours, what a joke......Called metrofibre today and spoke to a lady named LANA, who was rude and spoke over me.I advised that if i was not activated or connected today, i would be cancelling, well that didnt seem to bother LANA at all, kind of a dont care attitude when its her company METROFIBRE that said 72 hours to connect and now 16 days later, still no sign of maintenance to connect. Spoke to Vodacom and they have emailed metrofibre numerous times to resolve as they are losing customers. I will be cancelling tomorrow 29/04/2022 due to these delays and metrofibre can come and collect the fibre cable. Thanks Metrfibre for the PATHETIC SERVICE. Vodacom has lost another customer......