kK
kmrikhotso K
1 reviews | Active since Nov 2016
08 Mar 2024, 10:44
Metrofibre's Nokia router the worst and metrofibre does not care
Metrofibre really does not care about the experience of their clients, I switched from Accelerate to take advantage of Metro fibre's 250MB line, but little did I know that that was the worst decision I made, they sent an installer who gave me the white tower Nokia router, it didn't even take 2 days for the router to just out of nowhere switch off, and it has been an everyday thing, everyday I have to reset the router so that I can be back online, it's very selective of the devices that can connect to a point where I had to use my phone as a wifi hotspot to connect my TV, mind you I paid R800 intallation fee to be frustrated like this, their customer service is always openning tickets and closing them without any resolution to the problem
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kmrikhotso K's updateReviewer Update
08 Mar 2024, 12:19Hi Marilze,
No you don't take my feedback seriously, check the lazy response I received from your team today after complaining on hello peter, mind you I brought this matter to your attention 2 days after installation was done on 02 October 2023, and I am only getting a response now that I must pay for the swap of the ONT, mind you I paid R800 for the installation, my network was fine while I was with Accelerit and it started giving me problems in October last year after swiching to Metrofibre, then you expect me to pay.
I told you coultless times on whatsapp that the network drops at random times with this new router and what did you do about it, nothing, you waited for me to post this on hello peter to give me the first response after 6 months that the ONT is damaged, and I can guarantee you that it's not even damaged, the Nokia router is a problem as it's the one that I need to reset everytime it drops.
And again, why am I being discriminated against by being giving a different router that does not work while your other customers receive the black metrofibre router that works.
"Lazy Response from support after 6 months"
Good day,
We trust this communication finds you well.
We would like to bring to your attention the costs associated with ONT (Optical Network Terminal) swaps, as well as the procedures involved.
For a detailed explanation, please refer to Section 6, Subsection 4 of our terms and conditions, which can be accessed on our official website: [ https://metrofibre.co.za/]
This ONT device is damaged, and we understand that this may be an unexpected inconvenience.
To facilitate a transparent and straightforward process, we will provide you with an invoice reflecting the cost of the ONT swap. It is important to note that you can subsequently claim this expense from your insurance provider.
Kindly confirm that you understand and acknowledge the costs involved with this ONT swap for us to proceed with a booking to your residence.
Thank you for your understanding and continued partnership with Metrofibre.
No you don't take my feedback seriously, check the lazy response I received from your team today after complaining on hello peter, mind you I brought this matter to your attention 2 days after installation was done on 02 October 2023, and I am only getting a response now that I must pay for the swap of the ONT, mind you I paid R800 for the installation, my network was fine while I was with Accelerit and it started giving me problems in October last year after swiching to Metrofibre, then you expect me to pay.
I told you coultless times on whatsapp that the network drops at random times with this new router and what did you do about it, nothing, you waited for me to post this on hello peter to give me the first response after 6 months that the ONT is damaged, and I can guarantee you that it's not even damaged, the Nokia router is a problem as it's the one that I need to reset everytime it drops.
And again, why am I being discriminated against by being giving a different router that does not work while your other customers receive the black metrofibre router that works.
"Lazy Response from support after 6 months"
Good day,
We trust this communication finds you well.
We would like to bring to your attention the costs associated with ONT (Optical Network Terminal) swaps, as well as the procedures involved.
For a detailed explanation, please refer to Section 6, Subsection 4 of our terms and conditions, which can be accessed on our official website: [ https://metrofibre.co.za/]
This ONT device is damaged, and we understand that this may be an unexpected inconvenience.
To facilitate a transparent and straightforward process, we will provide you with an invoice reflecting the cost of the ONT swap. It is important to note that you can subsequently claim this expense from your insurance provider.
Kindly confirm that you understand and acknowledge the costs involved with this ONT swap for us to proceed with a booking to your residence.
Thank you for your understanding and continued partnership with Metrofibre.
kK
kmrikhotso K's update08 Mar 2024, 12:19
Reviewer Update
Hi Marilze,
No you don't take my feedback seriously, check the lazy response I received from your team today after complaining on hello peter, mind you I brought this matter to your attention 2 days after installation was done on 02 October 2023, and I am only getting a response now that I must pay for the swap of the ONT, mind you I paid R800 for the installation, my network was fine while I was with Accelerit and it started giving me problems in October last year after swiching to Metrofibre, then you expect me to pay.
I told you coultless times on whatsapp that the network drops at random times with this new router and what did you do about it, nothing, you waited for me to post this on hello peter to give me the first response after 6 months that the ONT is damaged, and I can guarantee you that it's not even damaged, the Nokia router is a problem as it's the one that I need to reset everytime it drops.
And again, why am I being discriminated against by being giving a different router that does not work while your other customers receive the black metrofibre router that works.
"Lazy Response from support after 6 months"
Good day,
We trust this communication finds you well.
We would like to bring to your attention the costs associated with ONT (Optical Network Terminal) swaps, as well as the procedures involved.
For a detailed explanation, please refer to Section 6, Subsection 4 of our terms and conditions, which can be accessed on our official website: [ https://metrofibre.co.za/]
This ONT device is damaged, and we understand that this may be an unexpected inconvenience.
To facilitate a transparent and straightforward process, we will provide you with an invoice reflecting the cost of the ONT swap. It is important to note that you can subsequently claim this expense from your insurance provider.
Kindly confirm that you understand and acknowledge the costs involved with this ONT swap for us to proceed with a booking to your residence.
Thank you for your understanding and continued partnership with Metrofibre.
No you don't take my feedback seriously, check the lazy response I received from your team today after complaining on hello peter, mind you I brought this matter to your attention 2 days after installation was done on 02 October 2023, and I am only getting a response now that I must pay for the swap of the ONT, mind you I paid R800 for the installation, my network was fine while I was with Accelerit and it started giving me problems in October last year after swiching to Metrofibre, then you expect me to pay.
I told you coultless times on whatsapp that the network drops at random times with this new router and what did you do about it, nothing, you waited for me to post this on hello peter to give me the first response after 6 months that the ONT is damaged, and I can guarantee you that it's not even damaged, the Nokia router is a problem as it's the one that I need to reset everytime it drops.
And again, why am I being discriminated against by being giving a different router that does not work while your other customers receive the black metrofibre router that works.
"Lazy Response from support after 6 months"
Good day,
We trust this communication finds you well.
We would like to bring to your attention the costs associated with ONT (Optical Network Terminal) swaps, as well as the procedures involved.
For a detailed explanation, please refer to Section 6, Subsection 4 of our terms and conditions, which can be accessed on our official website: [ https://metrofibre.co.za/]
This ONT device is damaged, and we understand that this may be an unexpected inconvenience.
To facilitate a transparent and straightforward process, we will provide you with an invoice reflecting the cost of the ONT swap. It is important to note that you can subsequently claim this expense from your insurance provider.
Kindly confirm that you understand and acknowledge the costs involved with this ONT swap for us to proceed with a booking to your residence.
Thank you for your understanding and continued partnership with Metrofibre.