SS
Shekhar S
1 reviews | Active since Dec 2023
03 Dec 2023, 17:53
Metrofibre's lack of customer service
Metrofibre is the most useless when it comes to service delivery, if it's not their billing department being *********** it's their fibre support, as currently my fibre line is down and I've called the support line 3 times only for the call to be picked up and dropped, now the 4th time I speak to someone but the line is cut when I'm out on hold, you can forget about emailing them for any type of support as as they reply a week later. The company needs to do better especially when dealing with clients directly.
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MetroFibre Networx's replyOfficial
04 Dec 2023, 16:39Dear Shekhar Singh
I sincerely apologize for the inconvenience and frustration you've experienced with our service, and I understand your concerns. Your feedback is crucial to our improvement, and I want to assure you that we are committed to resolving the issues you've encountered.
After investigating the reported problem, I'm pleased to inform you that our Network Operations Center (NOC) has confirmed that your physical fibre link is up and running with optimal readings. Additionally, we have successfully restored your router, and it is now back online.
I understand the frustration caused by the challenges you faced in reaching our support team, and I sincerely apologize for the inconvenience. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued clients.
Should you encounter any further issues or have additional concerns, please do not hesitate to contact us. We are committed to ensuring the reliability of your service and providing you with the support you deserve.
Thank you for your understanding and patience as we work towards providing a better experience for you.
Best Regards,
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced with our service, and I understand your concerns. Your feedback is crucial to our improvement, and I want to assure you that we are committed to resolving the issues you've encountered.
After investigating the reported problem, I'm pleased to inform you that our Network Operations Center (NOC) has confirmed that your physical fibre link is up and running with optimal readings. Additionally, we have successfully restored your router, and it is now back online.
I understand the frustration caused by the challenges you faced in reaching our support team, and I sincerely apologize for the inconvenience. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued clients.
Should you encounter any further issues or have additional concerns, please do not hesitate to contact us. We are committed to ensuring the reliability of your service and providing you with the support you deserve.
Thank you for your understanding and patience as we work towards providing a better experience for you.
Best Regards,
Marilize
MetroFibre Networx's reply04 Dec 2023, 16:39
Official
Dear Shekhar Singh
I sincerely apologize for the inconvenience and frustration you've experienced with our service, and I understand your concerns. Your feedback is crucial to our improvement, and I want to assure you that we are committed to resolving the issues you've encountered.
After investigating the reported problem, I'm pleased to inform you that our Network Operations Center (NOC) has confirmed that your physical fibre link is up and running with optimal readings. Additionally, we have successfully restored your router, and it is now back online.
I understand the frustration caused by the challenges you faced in reaching our support team, and I sincerely apologize for the inconvenience. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued clients.
Should you encounter any further issues or have additional concerns, please do not hesitate to contact us. We are committed to ensuring the reliability of your service and providing you with the support you deserve.
Thank you for your understanding and patience as we work towards providing a better experience for you.
Best Regards,
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced with our service, and I understand your concerns. Your feedback is crucial to our improvement, and I want to assure you that we are committed to resolving the issues you've encountered.
After investigating the reported problem, I'm pleased to inform you that our Network Operations Center (NOC) has confirmed that your physical fibre link is up and running with optimal readings. Additionally, we have successfully restored your router, and it is now back online.
I understand the frustration caused by the challenges you faced in reaching our support team, and I sincerely apologize for the inconvenience. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued clients.
Should you encounter any further issues or have additional concerns, please do not hesitate to contact us. We are committed to ensuring the reliability of your service and providing you with the support you deserve.
Thank you for your understanding and patience as we work towards providing a better experience for you.
Best Regards,
Marilize