MetroFibre’s failure to deliver…

It seems like MetroFibre bought another fibre installers company. There was no notification to me as a customer that they had taken over. They sent a contractor to remove the previous companies ONT device and install their own. The contractor mentioned that the power reading to the their ONT device was too high. He said that MetroFibre needed to send a technician to correct this and install the ONT device. He left with the previous companies device. 7 calls later to Metrofibre, I was told that a technician would come out today. Im still waiting. I expect this will be four days with no connectivity or maybe more as this was leading up to the weekend. I didnt ask for this fibre installer and am just as worried as other customers that if this is the level of service at the beginning, what might I expect in the future?

The sad part is that I didnt even sign up for MetroFibres installation. I ran out of airtime with all the calls made trying to sort this issue out! So many promises to call back with feedback and none delivered. I want out. I really need to look for someone more efficient. Good luck to all the customers who are facing a similar problem with this company!