AR
Avi R
1 reviews | Active since Apr 2024
25 Oct 2025, 13:52
MetroFibre’s 1000 Mbps Line Delivers 667 Mbps – No Resolution After Months
I’m posting this on HelloPeter both to seek help and to warn other users about my ongoing experience with MetroFibre.
Since early 2024, I’ve been dealing with persistent speed issues on my 1000 Mbps fibre line. Despite multiple support tickets and follow-ups, the service continues to deliver significantly lower speeds — averaging around 667 Mbps — which is far below what I’m paying for.
Here are just some of the ticket numbers I’ve logged:
221857
290014
331395
434360
932132
949115
994194
I’ve conducted repeated speed tests and diagnostics, and the results consistently fall short. I’ve asked MetroFibre for a formal investigation, a technician visit, and clarity on whether any reimbur*****t or service credit will be issued. So far, no resolution.
This is not just a technical issue — it’s a breach of service delivery and consumer trust. If MetroFibre continues to ignore this, I will escalate to ICASA and lodge a formal complaint. I also intend to share this experience more widely to raise awareness and push for accountability.
If anyone else is facing similar issues, I encourage you to speak up. We deserve better from our service providers.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
25 Oct 2025, 16:07Dear Avi Rama
We appreciate you taking the time to share these details and for your continued engagement with our team. We understand how important it is for you to experience the full performance of your 1000 Mbps service, and we recognize the frustration that ongoing speed inconsistencies can cause.
We are also conducting an internal review of your service history to ensure all previous findings and actions are aligned, and to provide you with a comprehensive update on the next steps and any applicable service considerations.
Your feedback plays a vital role in helping us enhance our service delivery, and we’re committed to resolving this matter as swiftly as possible. Please look out for a follow-up message from our support team within the next business day.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Oct 2025, 16:07
Official
Dear Avi Rama
We appreciate you taking the time to share these details and for your continued engagement with our team. We understand how important it is for you to experience the full performance of your 1000 Mbps service, and we recognize the frustration that ongoing speed inconsistencies can cause.
We are also conducting an internal review of your service history to ensure all previous findings and actions are aligned, and to provide you with a comprehensive update on the next steps and any applicable service considerations.
Your feedback plays a vital role in helping us enhance our service delivery, and we’re committed to resolving this matter as swiftly as possible. Please look out for a follow-up message from our support team within the next business day.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
AR
Avi R's updateReviewer Update
25 Oct 2025, 16:22wow, at least you guys respond here, lets see how long it takes to resolve my issue, i commit to update this platform, we will see, as far as i am concerned this is *******
AR
Avi R's update25 Oct 2025, 16:22
Reviewer Update
wow, at least you guys respond here, lets see how long it takes to resolve my issue, i commit to update this platform, we will see, as far as i am concerned this is *******
AR
Avi R's updateReviewer Update
25 Oct 2025, 16:25your network is congested, even have packet loss with a pathetic download speed. your infrastructure is ****.
AR
Avi R's update25 Oct 2025, 16:25
Reviewer Update
your network is congested, even have packet loss with a pathetic download speed. your infrastructure is ****.
AR
Avi R's updateReviewer Update
25 Oct 2025, 16:30i pay for A 1000MBPS BUT GET THIS DISGUSTING SPEEDimage.png 163.88 KB
AR
Avi R's update25 Oct 2025, 16:30
Reviewer Update
i pay for A 1000MBPS BUT GET THIS DISGUSTING SPEEDimage.png 163.88 KB
AR
Avi R's updateReviewer Update
01 Nov 2025, 09:43the issue is still not resoled i am currently paying for a 1000MBPS line but not even getting 50% of the line speed. this is *******
AR
Avi R's update01 Nov 2025, 09:43
Reviewer Update
the issue is still not resoled i am currently paying for a 1000MBPS line but not even getting 50% of the line speed. this is *******
MetroFibre Networx's replyOfficial
01 Nov 2025, 10:30Dear Avi,
Thank you for your feedback regarding your connection following the replacement of your ONT (Optical Network Terminal) yesterday. We truly appreciate you taking the time to let us know that the issue persists.
We have updated our Wi-Fi & LAN Management Team and will continue working closely with them to ensure your connection performance aligns with your service expectations. Our team is actively investigating the speed concerns you’ve reported to identify and resolve any factors impacting your connection quality.
We sincerely appreciate your patience and understanding as we continue working to fully resolve your complaint and restore the level of service you expect from MetroFibre.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback regarding your connection following the replacement of your ONT (Optical Network Terminal) yesterday. We truly appreciate you taking the time to let us know that the issue persists.
We have updated our Wi-Fi & LAN Management Team and will continue working closely with them to ensure your connection performance aligns with your service expectations. Our team is actively investigating the speed concerns you’ve reported to identify and resolve any factors impacting your connection quality.
We sincerely appreciate your patience and understanding as we continue working to fully resolve your complaint and restore the level of service you expect from MetroFibre.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply01 Nov 2025, 10:30
Official
Dear Avi,
Thank you for your feedback regarding your connection following the replacement of your ONT (Optical Network Terminal) yesterday. We truly appreciate you taking the time to let us know that the issue persists.
We have updated our Wi-Fi & LAN Management Team and will continue working closely with them to ensure your connection performance aligns with your service expectations. Our team is actively investigating the speed concerns you’ve reported to identify and resolve any factors impacting your connection quality.
We sincerely appreciate your patience and understanding as we continue working to fully resolve your complaint and restore the level of service you expect from MetroFibre.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your feedback regarding your connection following the replacement of your ONT (Optical Network Terminal) yesterday. We truly appreciate you taking the time to let us know that the issue persists.
We have updated our Wi-Fi & LAN Management Team and will continue working closely with them to ensure your connection performance aligns with your service expectations. Our team is actively investigating the speed concerns you’ve reported to identify and resolve any factors impacting your connection quality.
We sincerely appreciate your patience and understanding as we continue working to fully resolve your complaint and restore the level of service you expect from MetroFibre.
Best regards,
Marilize
MetroFibre Complaints & Escalations