1 reviews | Active since Dec 2015
MetroFibre.Go - worst fibre provider ever
I app**** for Fibre in February and in March I have already reported technical issues with Metro Fibre.Go from 14 March I had issues and it was only resolved on the 16 March and again 27 March I am having the same issues and still no access to the Internet worse of all I work from home and yet I have paid and now I must buy additional budles because my work is compromised. What am I suppose to do with this reference number is ***3 from MetroFibre and Ticket 666427 if I am the one who has to constantly phone and find out the status of the report I submitted.
It turned out the previous tenant never cancelled the existing fibre so an early line release was requested (after I had to tell Afrihos...ticket ***3 from MetroFibre
Thank you for reaching out and bringing your concerns to our attention.
We can confirm that fault ticket 666512 is open and in progress. Additionally, we have raised a fault ticket with the fibre network operator, Vumatel, to investigate and address any physical faults that may be affecting your service.
To ensure this matter is resolved promptly and to your satisfaction, we have escalated it to the relevant management team for further attention.
We appreciate your patience and cooperation as we work towards a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention.
We can confirm that fault ticket 666512 is open and in progress. Additionally, we have raised a fault ticket with the fibre network operator, Vumatel, to investigate and address any physical faults that may be affecting your service.
To ensure this matter is resolved promptly and to your satisfaction, we have escalated it to the relevant management team for further attention.
We appreciate your patience and cooperation as we work towards a resolution.
Best regards,
Marilize
MetroFibre Complaints & Escalations