GM
GLEN M
1 reviews | Active since Aug 2015
22 Mar 2026, 16:46
Metrofibre...bad internet connectivity
2026 March after some bonus higher speed upgrade now the trial is over, back to lower usual contractual speed yoh we experiencing very unstable internet connectivity. I cannot conduct online classes or online meetings. Logged 3 calls, they claim to have remotely reset the router but the problem persist. I have switched off devices and router, without success. The call centre lady acknowledged the issue is everwhere after the bonus upgrade freeby, the router cannot deal with lower speeds..so I had to upgrade so I can be able to work.
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MetroFibre Networx's replyOfficial
22 Mar 2026, 17:08Dear Glen,
Thank you for sharing your experience and bringing this to our attention.
We understand how disruptive unstable connectivity can be, especially when it affects online classes and meetings. Your feedback regarding the change in service performance after the promotional speed upgrade period, as well as the support received after logging multiple calls, is important and has been noted.
The matter will be reviewed further to assess the stability of your connection and the feedback provided regarding the router and service speed adjustment.
We appreciate you taking the time to highlight this experience and giving us the opportunity to look into it further.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience and bringing this to our attention.
We understand how disruptive unstable connectivity can be, especially when it affects online classes and meetings. Your feedback regarding the change in service performance after the promotional speed upgrade period, as well as the support received after logging multiple calls, is important and has been noted.
The matter will be reviewed further to assess the stability of your connection and the feedback provided regarding the router and service speed adjustment.
We appreciate you taking the time to highlight this experience and giving us the opportunity to look into it further.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Mar 2026, 17:08
Official
Dear Glen,
Thank you for sharing your experience and bringing this to our attention.
We understand how disruptive unstable connectivity can be, especially when it affects online classes and meetings. Your feedback regarding the change in service performance after the promotional speed upgrade period, as well as the support received after logging multiple calls, is important and has been noted.
The matter will be reviewed further to assess the stability of your connection and the feedback provided regarding the router and service speed adjustment.
We appreciate you taking the time to highlight this experience and giving us the opportunity to look into it further.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your experience and bringing this to our attention.
We understand how disruptive unstable connectivity can be, especially when it affects online classes and meetings. Your feedback regarding the change in service performance after the promotional speed upgrade period, as well as the support received after logging multiple calls, is important and has been noted.
The matter will be reviewed further to assess the stability of your connection and the feedback provided regarding the router and service speed adjustment.
We appreciate you taking the time to highlight this experience and giving us the opportunity to look into it further.
Best regards,
Marilize
MetroFibre Complaints & Escalations