BK
Beth-Ann Keschner
1 reviews | Active since Dec 2015
06 Jan 2026, 14:46
Metrofibre - Zero Stars - no follow through
I lost fibre connection to my house 3 days ago. It is not an area problem. I have continuously tried every method, phone, email, WhatsApp to get this resolved. I have a reference number#***, but that’s as far as I have got. I finally received a call from someone last night, who had no background on my problem. He finally identified my issue was with the maintenance team, and another day later I am yet to hear from them! Totally unacceptable. Time to change service providers.
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MetroFibre Networx's replyOfficial
06 Jan 2026, 15:39Dear Beth-Ann
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and the inconvenience you have experienced.
We understand how frustrating it is to be without connectivity. We can confirm that we have escalated your query to our Maintenance department and have urgently requested them to contact you directly and arrange an appointment to resolve the fault.
We understand the lack of timely communication and the impact this has had on you. Please be assured that we are actively following up to ensure that this matter is attended to as a priority.
Thank you for your patience while we work towards resolving this issue. We will continue to monitor the progress until your service is fully restored.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and the inconvenience you have experienced.
We understand how frustrating it is to be without connectivity. We can confirm that we have escalated your query to our Maintenance department and have urgently requested them to contact you directly and arrange an appointment to resolve the fault.
We understand the lack of timely communication and the impact this has had on you. Please be assured that we are actively following up to ensure that this matter is attended to as a priority.
Thank you for your patience while we work towards resolving this issue. We will continue to monitor the progress until your service is fully restored.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Jan 2026, 15:39
Official
Dear Beth-Ann
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and the inconvenience you have experienced.
We understand how frustrating it is to be without connectivity. We can confirm that we have escalated your query to our Maintenance department and have urgently requested them to contact you directly and arrange an appointment to resolve the fault.
We understand the lack of timely communication and the impact this has had on you. Please be assured that we are actively following up to ensure that this matter is attended to as a priority.
Thank you for your patience while we work towards resolving this issue. We will continue to monitor the progress until your service is fully restored.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the delay and the inconvenience you have experienced.
We understand how frustrating it is to be without connectivity. We can confirm that we have escalated your query to our Maintenance department and have urgently requested them to contact you directly and arrange an appointment to resolve the fault.
We understand the lack of timely communication and the impact this has had on you. Please be assured that we are actively following up to ensure that this matter is attended to as a priority.
Thank you for your patience while we work towards resolving this issue. We will continue to monitor the progress until your service is fully restored.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations