1 reviews | Active since Apr 2021
Metrofibre you need to do BETTER!
I sent a Change of Address form to Metrofibre well before I moved. I received a confirmation that everything was in place - with a ticket number (695840). However, something was wrong and I can't connect. I sent a few more emails and WhatsApp messages was asked to send photos of the modem etc. which I did. A technician phoned me was in the area he could help - except he said I didn't have a ticket, well how did he phone me without a ticket no??? I phone MetroFibre, send photos. And this has been going on backward and forwards for about four days now!!!! I need my wifi as I have an online business I run. With such economic issues in SA, every business is vital - yet this important service is letting everyone down. Disgusting service and *********** people working for this business. Get your act together, SA needs you to do better!
Thank you for reaching out and bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and disruption caused, especially considering the importance of a stable connection for your online business.
We can confirm that your query is currently with our Maintenance Team, as there seems to be issue on the line itself. They will be in contact with you directly to arrange an appointment and address the matter urgently.
Please rest assured that we are treating this as a priority and will continue to monitor the progress closely. We will keep you updated every step of the way until the issue is fully resolved.
Thank you again for your patience, and please don’t hesitate to contact us should you have any questions or require further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and disruption caused, especially considering the importance of a stable connection for your online business.
We can confirm that your query is currently with our Maintenance Team, as there seems to be issue on the line itself. They will be in contact with you directly to arrange an appointment and address the matter urgently.
Please rest assured that we are treating this as a priority and will continue to monitor the progress closely. We will keep you updated every step of the way until the issue is fully resolved.
Thank you again for your patience, and please don’t hesitate to contact us should you have any questions or require further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations