METROFIBRE WORST SLA AND CUSTOMER SERVICE!!

My WiFi line has been disconnected for almost the past month, I first sent an email on the 25/10/2023 and received ticket no. 348379 explaining that the line has been cut. I have since been sent pillar to post receiving empty promises till today I am offline. I always have to be the one to follow up via calls and emails, NO ONE at Metrofibre has the decency to update me as a customer. After weeks of being patient I decided to finally send an official written complaint on 15/11/2023, I was told a technician would come of which they did but instead they only fixed my neighbors line as we shared the very same issue.

Metrofibre has the worst customer service I have ever experienced. You have absolutely no respect for your clients! I am extremely discouraged in continuing with you as it's clear you do not value me as a client!