1 reviews | Active since Oct 2010
METROFIBRE WORST SERVICE PROVIDER
MetroFibre services have just gotten worse. Fibre is definitely not superior when it comes to metrofibre. A big thumbs down. I have been having Fibre connection issues daily fro the past year to date. There is one thing that is consistent and that is the guarantee that Fibre connection will definitely go down at least once in the day. I have now been hit with an 'arrears' bill of R231 or R239.00 but I have been paying my monthly subs of R450.00 from February 2024 to date. I get an email (which I missed) to say premium will be increasing from R449 to R499 from 1 October 2024. That's a 2nd increase in just 7months. Now I acknowledge that I paid R450 for October and November so that would mean I have to pay a further R100 only.....but I get a bill of over R230 outstanding??? MetroFibre owes me a lot in credit/refunds for the consistent disruptions and connectivity issue. The reason for the increase apparently is to give better connectivity.....BULL****!! It's just a matter of time before I find another seev9ce provider. To be honest RAIN was the best every. I has almost no issues and when I did it was speedily resolved. Unlike MetroFibre to whom I sent email on Thursday to their finance depth but have not had the courtesy of a call or feedback. Instead I get daily reminders from a noreply email for the amount outstanding. I'm beginning to wonder if they decided to charge me for the credits they were supposed to give me.
Thank you for taking the time to share your concerns with us. We truly apologize for the ongoing issues you've been experiencing with your MetroFibre service. We completely understand your frustration, especially given the consistent connectivity disruptions over the past year and the billing confusion you're now facing.
First and foremost, we will escalate this matter to the relevant department to ensure that your concerns regarding both the service interruptions and the billing discrepancies are thoroughly investigated. We want to make sure that the issues with your connection and any potential overcharges or credits are resolved as quickly as possible.
Regarding your billing query, we understand that you were unaware of the premium increase, and we acknowledge the confusion this has caused. We'll look into the details of your account to clarify any discrepancies and ensure you're being charged correctly for the services rendered. We’ll also check whether there are any outstanding credits due to you as a result of the ongoing service interruptions.
We regret the lack of response from our finance department and sincerely apologize for the delay in communication. Rest assured, we will follow up on this matter and ensure that someone gets in touch with you as soon as possible to resolve the situation.
Once again, we apologize for the inconvenience you've faced, and we appreciate your patience as we work to resolve this. If there's anything else you'd like to address in the meantime, please don't hesitate to let us know.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints and Escalations
Thank you for taking the time to share your concerns with us. We truly apologize for the ongoing issues you've been experiencing with your MetroFibre service. We completely understand your frustration, especially given the consistent connectivity disruptions over the past year and the billing confusion you're now facing.
First and foremost, we will escalate this matter to the relevant department to ensure that your concerns regarding both the service interruptions and the billing discrepancies are thoroughly investigated. We want to make sure that the issues with your connection and any potential overcharges or credits are resolved as quickly as possible.
Regarding your billing query, we understand that you were unaware of the premium increase, and we acknowledge the confusion this has caused. We'll look into the details of your account to clarify any discrepancies and ensure you're being charged correctly for the services rendered. We’ll also check whether there are any outstanding credits due to you as a result of the ongoing service interruptions.
We regret the lack of response from our finance department and sincerely apologize for the delay in communication. Rest assured, we will follow up on this matter and ensure that someone gets in touch with you as soon as possible to resolve the situation.
Once again, we apologize for the inconvenience you've faced, and we appreciate your patience as we work to resolve this. If there's anything else you'd like to address in the meantime, please don't hesitate to let us know.
Kind regards,
Sibonisile Sithole
MetroFibre Complaints and Escalations