LB
Lwazilwandile B

1 reviews | Active since Oct 2015

14 Oct 2025, 16:12

METROFIBRE WORST NIGHTMARE OF POOR, *********** SERVICES I'VE EVER MET

METROFIBRE HAS COMPLETELY FAILED THEIR SERVICES, THEIR NETWORK IS ALWAYS DOWN OR YOU'RE GIVEN A WRON ACCOUNT TO FOR THE SERVICES THEN LATER BE TOLD TO FIX IT! I'M AT THE STAGE WHERE I FEEL LIKE THEY NEED TO COME AND REMOVE ALL THEIR STUFF I'M ENOUGH I'LL LOOK FOR ANOTHER SERVICE PROVIDER. LAST MONTH I HAD THE SAME ISSUE WHICH IT TOOK THEM MORE THAN 3 DAYS TO FIX, SAME THINGS IS ON MY YARD AGAIN THEY KEEP ON SENDING ME FROM PILLAR TO POST. I CAN'T DEAL WITH IT ANYMORE IVEE HAD ENOUGH OF THEIR *********** STAFF WHOM SIMPLY DROP THE CALL WHILST STILL INQUIRING, WHAT TYPE OF SERVICE IS THAT???

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Replies (3)
MetroFibre Networx
MetroFibre Networx's reply14 Oct 2025, 16:43
Official
Dear  Sesi Buthelezi  

Thank you for reaching out and expressing your concerns. 

We acknowledge the repeated service interruptions and the difficulties you've encountered with both technical support and account handling. The experience you've described falls far below the standard we aim to provide, and the level of frustration you're feeling is entirely understandable. 

Your feedback has been escalated for urgent review by our service operations team. We are committed to investigating the root cause of these recurring issues and will prioritise resolving the current matter without further delay. 

A representative will be in contact shortly to ensure this is addressed comprehensively. We value your continued patience and are working to restore your confidence in our service. 

Kind regards, 
Sibonisile 
MetroFibre Complaints & Escalations 

LB
Lwazilwandile B's update14 Oct 2025, 16:56
Reviewer Update
I WILL REALLY APPRECIATE IT IF YOU GUYS CAN COME AND REMOVE ALL YOUR BELONGINGS I MY YARD AND PLEASE DON'T FORGET TO REMOVE EVEN THOSE CABLES THAT WERE PLANTED ON MY YARD, LET YOUR TEAM COME WITH CEMENT AND REPAIR THE YARD AFTER THEY'VE REMOVED YOUR BELONGINGS I'VE HAD ENOUGH WITH THIS TYPE OF SERVICE.

I WILL APPRECIATE IT, IF ALL YOUR BELONGINGS CAN BE REMOVED ASAP SOON AS IN TOMORROW,I'M DONE WITH YOUR POOR SERVICE.
MetroFibre Networx
MetroFibre Networx's reply15 Oct 2025, 12:57
Official
Dear Sesi Buthelezi,

We acknowledge your request and take your feedback seriously.

Our team is reviewing the matter and will coordinate the necessary steps to remove our equipment and restore your property. You will be contacted shortly to confirm the logistics.

Thank you for bringing this to our attention.

Kind regards,
 Sibonisile
 MetroFibre Complaints & Escalations