eM
efridge M
1 reviews | Active since Nov 2010
05 Apr 2024, 09:49
Metrofibre worst network provider ever !
The most useless company ever.I provided my banking details for them to debit my account every month and they don’t deduct their monthly subscription.They then tell me to pay via EFT and I did.They promise to debit my account going forward and again they don’t debit and they suspend my account.I pay R850 per month for a 250mb line but the speed is never above 20mb per second.They did not debit for one month which amounts to R850,to my surprise I have to pay R4697 for my service to be restored. For 2 days I have been calling still no answer they say they have a high volume of calls.if you log a support ticket still no one responds either.i have spend more that R300 in airtime calling for the past 2 days.
Helpful (0)
Replies (1)0
Replies (1)eM
efridge M's updateReviewer Update
05 Apr 2024, 11:07Still there’s no contact from your accounts or finance management team as mentioned in your reply.To my surprise this is a account issue but you have just send a team of 2 guys to my house from metrofibre,they are also surprised and laughing on why you would book a call out for a internet breakdown on a account related issue.As I am typing this message I’m holding for 1hour 20 mins waiting for someone to answer my call because I know that definitely no one will call me back,the reason why I am saying so is because I have been promised a call since yesterday morning it’s more than 24 hours still nothing from your side.This is a joke of a company,
At least make me pay and release my line so that I can be able to cancel so that you can release my line to be able to get another better ISP.
Everyone in the complex is complaining about your poor service.I am the caretaker of the complex and I am also the one who sourced metrofibre myself to put fibre infrastructure into the complex and I regret doing so.
At least make me pay and release my line so that I can be able to cancel so that you can release my line to be able to get another better ISP.
Everyone in the complex is complaining about your poor service.I am the caretaker of the complex and I am also the one who sourced metrofibre myself to put fibre infrastructure into the complex and I regret doing so.
eM
efridge M's update05 Apr 2024, 11:07
Reviewer Update
Still there’s no contact from your accounts or finance management team as mentioned in your reply.To my surprise this is a account issue but you have just send a team of 2 guys to my house from metrofibre,they are also surprised and laughing on why you would book a call out for a internet breakdown on a account related issue.As I am typing this message I’m holding for 1hour 20 mins waiting for someone to answer my call because I know that definitely no one will call me back,the reason why I am saying so is because I have been promised a call since yesterday morning it’s more than 24 hours still nothing from your side.This is a joke of a company,
At least make me pay and release my line so that I can be able to cancel so that you can release my line to be able to get another better ISP.
Everyone in the complex is complaining about your poor service.I am the caretaker of the complex and I am also the one who sourced metrofibre myself to put fibre infrastructure into the complex and I regret doing so.
At least make me pay and release my line so that I can be able to cancel so that you can release my line to be able to get another better ISP.
Everyone in the complex is complaining about your poor service.I am the caretaker of the complex and I am also the one who sourced metrofibre myself to put fibre infrastructure into the complex and I regret doing so.