1 reviews | Active since Jan 2022
MetroFibre - Worst ISP ever! Please stay away!
Would rate a - 5 if it was possible!!!
Good Day MetroFibre
Thanks Precious for your email response. This has been the most any MetroFibre agent has done in the last 6 years in terms of communication or feedback.
You are def above the rest, because MetroFibre by itself is the worst ISP I have ever needed to dealt with. So sorry you have to work for such a low performing company!!
On another note… doesn’t seem that any communication settings have been updated yet??
There is another outage… WiFi is OFF AGAIN at the unit 60 Nottinghill in Ferndale…
We have logged a ticket yesterday afternoon and still, again no feedback!!
MetroFibre is quick to increase premiums and take debit orders or cut lines when payments are not made, but when it comes to service delivery, MetroFibre is nowhere to be found!!
Please be assured that Hallo Peter will get another nice entry as well as all media platforms!!
I am sick of this inadequate service delivery!! Locked in by stupid Body Corporate rules and infrastructure, otherwise I would have jumped ship in 2019 already!!
Customer Service is definitely not on your KPIs!!
Please can I get feedback on ticket numbers:
Ticket ID: 768920 Ticket ID: 772821
@Nottinghillmanager - how do we get rid of MetroFibre as a Body Corporate for Nottinghill?
Thank you for your detailed feedback. We acknowledge your concerns and the frustration caused by the ongoing service interruptions and lack of communication regarding Ticket IDs: 768920 and 772821 at Unit 60, Nottinghill – Ferndale.
We fully recognize the importance of consistent and reliable service, and we can confirm that this matter is now being escalated to the relevant department for urgent attention and follow-up. You can expect feedback shortly as we work to address the current outage and communication settings.
Your experience has been noted, and while it is clear that we have not met your expectations, we are committed to taking immediate action on the issues raised.
Should there be anything specific you'd like us to address in the meantime, please don’t hesitate to let us know.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your detailed feedback. We acknowledge your concerns and the frustration caused by the ongoing service interruptions and lack of communication regarding Ticket IDs: 768920 and 772821 at Unit 60, Nottinghill – Ferndale.
We fully recognize the importance of consistent and reliable service, and we can confirm that this matter is now being escalated to the relevant department for urgent attention and follow-up. You can expect feedback shortly as we work to address the current outage and communication settings.
Your experience has been noted, and while it is clear that we have not met your expectations, we are committed to taking immediate action on the issues raised.
Should there be anything specific you'd like us to address in the meantime, please don’t hesitate to let us know.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations