ML
MARIUS L
1 reviews | Active since Jul 2018
13 Jun 2025, 14:44
Metrofibre worst internet service provider there is
This company doesn't care about it's customers at all. After filing a complaint they don't even get back to you . Meanwhile they suspend your sevice because they made a mistake in finance department. But like always they keep on blaming the customers. They want their money even if you are suspended for their mistake. Unbelievable. Do yourself a favour and never use metrofibre network you will save yourself a lot of head aches.
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Replies (1)
MetroFibre Networx's replyOfficial
13 Jun 2025, 14:53Dear MARIUS LAAST,
Thank you for bringing this to our attention.
We acknowledge your frustration and the inconvenience caused by the recent suspension of your service. This is not the experience we aim to deliver, and we understand how such matters can be both disruptive and upsetting—particularly when they stem from internal issues.
Please note that we are escalating this matter to the relevant department for urgent review and correction. Our team will investigate the situation thoroughly, including any billing discrepancies, and provide you with a detailed update as soon as possible.
We value your feedback, and we are committed to resolving this issue promptly.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge your frustration and the inconvenience caused by the recent suspension of your service. This is not the experience we aim to deliver, and we understand how such matters can be both disruptive and upsetting—particularly when they stem from internal issues.
Please note that we are escalating this matter to the relevant department for urgent review and correction. Our team will investigate the situation thoroughly, including any billing discrepancies, and provide you with a detailed update as soon as possible.
We value your feedback, and we are committed to resolving this issue promptly.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's reply13 Jun 2025, 14:53
Official
Dear MARIUS LAAST,
Thank you for bringing this to our attention.
We acknowledge your frustration and the inconvenience caused by the recent suspension of your service. This is not the experience we aim to deliver, and we understand how such matters can be both disruptive and upsetting—particularly when they stem from internal issues.
Please note that we are escalating this matter to the relevant department for urgent review and correction. Our team will investigate the situation thoroughly, including any billing discrepancies, and provide you with a detailed update as soon as possible.
We value your feedback, and we are committed to resolving this issue promptly.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this to our attention.
We acknowledge your frustration and the inconvenience caused by the recent suspension of your service. This is not the experience we aim to deliver, and we understand how such matters can be both disruptive and upsetting—particularly when they stem from internal issues.
Please note that we are escalating this matter to the relevant department for urgent review and correction. Our team will investigate the situation thoroughly, including any billing discrepancies, and provide you with a detailed update as soon as possible.
We value your feedback, and we are committed to resolving this issue promptly.
Kind regards,
SibonisileMetroFibre Complaints & Escalations