PS
Palesa S
1 reviews | Active since Mar 2015
25 Oct 2025, 09:56
Metrofibre Worst Internet Provider
My internet connectivity went down last night. I logged a ticket with Metrofibre on the Client portal. No response. I sent an email to support and finance. Automated response. Sent another email advising that I still had no connectivity. No response. Tried to call them to speak to someone. Nothing.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
25 Oct 2025, 10:13Dear Palesa
Thank you for reaching out to us.
Kindly note that your query has been sent to the relevant department for further assistance. You will be updated as soon as feedback has been received.
We sincerely apologise for the inconvenience and appreciate your patience while we work to have this matter resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us.
Kindly note that your query has been sent to the relevant department for further assistance. You will be updated as soon as feedback has been received.
We sincerely apologise for the inconvenience and appreciate your patience while we work to have this matter resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Oct 2025, 10:13
Official
Dear Palesa
Thank you for reaching out to us.
Kindly note that your query has been sent to the relevant department for further assistance. You will be updated as soon as feedback has been received.
We sincerely apologise for the inconvenience and appreciate your patience while we work to have this matter resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us.
Kindly note that your query has been sent to the relevant department for further assistance. You will be updated as soon as feedback has been received.
We sincerely apologise for the inconvenience and appreciate your patience while we work to have this matter resolved.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
PS
Palesa S's updateReviewer Update
25 Oct 2025, 11:05Different Tactics Still No Internet
Despite my logs, emails, calls and complaints and a promise from them that someone should get in touch. No one has contacted me.
And I still do not have internet service. I have paid for a service that I am not receiving. I have to make alternate arrangements for all members of my family at an additional cost.
I am not sure what Metrofibre calls this. But it's clear that my business is unwanted. Great disappointment, why are you not attending to the problem?
Despite my logs, emails, calls and complaints and a promise from them that someone should get in touch. No one has contacted me.
And I still do not have internet service. I have paid for a service that I am not receiving. I have to make alternate arrangements for all members of my family at an additional cost.
I am not sure what Metrofibre calls this. But it's clear that my business is unwanted. Great disappointment, why are you not attending to the problem?
PS
Palesa S's update25 Oct 2025, 11:05
Reviewer Update
Different Tactics Still No Internet
Despite my logs, emails, calls and complaints and a promise from them that someone should get in touch. No one has contacted me.
And I still do not have internet service. I have paid for a service that I am not receiving. I have to make alternate arrangements for all members of my family at an additional cost.
I am not sure what Metrofibre calls this. But it's clear that my business is unwanted. Great disappointment, why are you not attending to the problem?
Despite my logs, emails, calls and complaints and a promise from them that someone should get in touch. No one has contacted me.
And I still do not have internet service. I have paid for a service that I am not receiving. I have to make alternate arrangements for all members of my family at an additional cost.
I am not sure what Metrofibre calls this. But it's clear that my business is unwanted. Great disappointment, why are you not attending to the problem?
MetroFibre Networx's replyOfficial
25 Oct 2025, 11:19Good Day
The MetroGo department will be in contact with you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The MetroGo department will be in contact with you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Oct 2025, 11:19
Official
Good Day
The MetroGo department will be in contact with you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
The MetroGo department will be in contact with you.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations