MetroFibre Worst Internet Provider

MetroFibre is absolutely delayed, they do not know how their systems work, for multiple of weeks they have told us that our property is live for installation, then they tell us that our property is not live and now they tell us we are partially live, every time we phone they tell us that it is one of the 3 and when we give them the reference number, they say a technician will call you to set up an appointment for installation. In mid August we sent our documents to Sarita for pre order of the Fibre because we was only moving to the new property at the end of August and we knew there is a delay on capturing and the waiting time of installation, so we sent to make sure everything goes fine for installation, and I spoke with Sarita and she said they can only capture once a building is live for installation, which does not make sense because we pre ordered in August and the definition of pre order is to sign up before a product is ready, to make sure there is no delay, and is reserved for you. Then Sarita only captured on 12/09/2022, which is a month later from when we sent the documents and then they said we will have to wait another 5 working days for a technician to phone to set an appointment. This is absolutely ridiculously because we made sure to provide everything before time to make sure there is no delay on MetroFibre side and we can have it installed because I work from home and buying data gets too expensive because I have to Hotspot my phone to work. We have told the consultant's that I work from home and the importance of the WiFi is but they do not seem to realize how the modern world works and everything we do now requires internet and their work for a internet company, I also explained that my father is hospital and we need to correspond with the doctors, medical aid and family about his condition but they do not care and all they say is we will look into it, give you a call back or escalate MetroFibre needs to properly train their staff. If we was not forced to only have MetroFibre, we would have definitely moved to another Fibre company and they would have sorted it out, my previous internet provider was Vumatel and they knew the importance of customer service, I had no problem with dealing them but MetroFibre you need to be better. We need the installation to be done because I can not keep on buying data and MetroFibre needs to make some compensation.