VM
Vuyolwethu M
1 reviews | Active since Sept 2016
22 May 2023, 07:23
Metrofibre worst fibre network
I once again do not have fibre and I’m writing exams. Metrofibre really does not care and despite logging calls no one bothers assisting. My service light has been off all weekend all we get are empty promises
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Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
22 May 2023, 08:15Dear Vuyolwethu.
We understand that connectivity is crucial when facing examinations.
Please accept my sincerest apologies for not meeting your service expectations during this stressful time.
Kindly allow me some time to investigate and revert.
I will be in contact to provide feedback via email shortly.
Kind Regards
Marilize
We understand that connectivity is crucial when facing examinations.
Please accept my sincerest apologies for not meeting your service expectations during this stressful time.
Kindly allow me some time to investigate and revert.
I will be in contact to provide feedback via email shortly.
Kind Regards
Marilize
MetroFibre Networx's reply22 May 2023, 08:15
Official
Dear Vuyolwethu.
We understand that connectivity is crucial when facing examinations.
Please accept my sincerest apologies for not meeting your service expectations during this stressful time.
Kindly allow me some time to investigate and revert.
I will be in contact to provide feedback via email shortly.
Kind Regards
Marilize
We understand that connectivity is crucial when facing examinations.
Please accept my sincerest apologies for not meeting your service expectations during this stressful time.
Kindly allow me some time to investigate and revert.
I will be in contact to provide feedback via email shortly.
Kind Regards
Marilize
VM
Vuyolwethu M's updateReviewer Update
22 May 2023, 14:33Good day Marilize
The contractor came at 12 pm and said he will come back tomorrow because he cannot fix it. Another day gone without wifi during exam time
The contractor came at 12 pm and said he will come back tomorrow because he cannot fix it. Another day gone without wifi during exam time
VM
Vuyolwethu M's update22 May 2023, 14:33
Reviewer Update
Good day Marilize
The contractor came at 12 pm and said he will come back tomorrow because he cannot fix it. Another day gone without wifi during exam time
The contractor came at 12 pm and said he will come back tomorrow because he cannot fix it. Another day gone without wifi during exam time
VM
Vuyolwethu M's updateReviewer Update
23 May 2023, 19:45I still do not have wifi and the reason I do not have fibre access is because the contractors disconnected mine to connect my new neighbour. What type of poor customer service is that?????
VM
Vuyolwethu M's update23 May 2023, 19:45
Reviewer Update
I still do not have wifi and the reason I do not have fibre access is because the contractors disconnected mine to connect my new neighbour. What type of poor customer service is that?????
VM
Vuyolwethu M's updateReviewer Update
24 May 2023, 23:27Day 5 without Internet and metrofibre has not bothered to assist nor reply to messages!!!! I am not paying for fibre this month because there is absolutely no point. I am buying my own data whilst paying for wifi this is ******ion!!
VM
Vuyolwethu M's update24 May 2023, 23:27
Reviewer Update
Day 5 without Internet and metrofibre has not bothered to assist nor reply to messages!!!! I am not paying for fibre this month because there is absolutely no point. I am buying my own data whilst paying for wifi this is ******ion!!