JR
Jolanda R
1 reviews | Active since Mar 2018
03 Dec 2021, 15:53
MetroFibre worst ever. Over promise and undeliver
We app**** through WebAfrica for fibre at our house. Installation was put on hold on 3 November due to noise on the Metrofibre line. Was referred to MetroFibre to fixed. Since then we struggle to get this sorted. Facebook messages since 20 November keeps on promising us that technician will phone for appointment. today is 3 December - NOTHING!!!!! Worst ever customer services experience. Promises, promises Apologies will not work this time - had enough the past week. DO YOUR WORK DO NOT OVER PROMISE AND UNDER DELIVER FIX THE PROBLEM
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Replies (1)
MetroFibre Networx's replyOfficial
03 Dec 2021, 17:09Good day Jolanda
We trust you are well
We do understand your frustration and we promise to resolve this matter as soon as possible
Kindly send us an email at *** with your name, surname and full physical address to assist you.
Please note that we are working on providing an exceptional customer service to all our clients and we are disappointed to hear that you did not receive any assistance regarding the above mentioned query.
We trust you are well
We do understand your frustration and we promise to resolve this matter as soon as possible
Kindly send us an email at *** with your name, surname and full physical address to assist you.
Please note that we are working on providing an exceptional customer service to all our clients and we are disappointed to hear that you did not receive any assistance regarding the above mentioned query.
We do apologise and promise to resolve the matter as soon as possible.
Kind regard
MetroFibre
MetroFibre
MetroFibre Networx's reply03 Dec 2021, 17:09
Official
Good day Jolanda
We trust you are well
We do understand your frustration and we promise to resolve this matter as soon as possible
Kindly send us an email at *** with your name, surname and full physical address to assist you.
Please note that we are working on providing an exceptional customer service to all our clients and we are disappointed to hear that you did not receive any assistance regarding the above mentioned query.
We trust you are well
We do understand your frustration and we promise to resolve this matter as soon as possible
Kindly send us an email at *** with your name, surname and full physical address to assist you.
Please note that we are working on providing an exceptional customer service to all our clients and we are disappointed to hear that you did not receive any assistance regarding the above mentioned query.
We do apologise and promise to resolve the matter as soon as possible.
Kind regard
MetroFibre
MetroFibre