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Meegan P

1 reviews | Active since Feb 2015

12 Apr 2023, 08:08

Metrofibre - worst customer service award!

If I could I would give them 0 stars! I never knew there was someone more useless than telkom, well surprise, they have won the worst customer service award!

Congratulations metrofibre!

I am in customer service and if I treated paying customers as you have, I would be jobless - thankfully your standards are low!

4 days + 6 hours without internet, 8 hours to get a response with no ETA on restoration, countless emails and calls only to be told we are confirming with maintenance! I have paid for this month already and now spending hundreds of rands on data because you are incapable of resolving the issue or even providing an ETA on restoration.

And after all of this, once you finally grace me with restoration, what happens? Nothing, you carry on like nothing happened, no refund, no accountability - ZERO!!!

Clearly you have enough money not to give a damn about one customer - absolutely shocking.

Signed a disgruntled metrofibre customer - soon to be anyone else’s who gives a damn!

0
Replies (9)
MetroFibre Networx
MetroFibre Networx's reply12 Apr 2023, 08:33
Official
Dear valued client

Please accept my sincerest apologies for the frustration caused.
Kindly allow me some time to investigate and touch base with our internal stakeholders. I will be sending you direct communication to further assist, shortly.

Thank you for your patience as we work to find a satisfactory resolution.
Kind Regards
Marilize
MP
Meegan P's update12 Apr 2023, 09:43
Reviewer Update
Hi Marilize,

Thank you for your message, hopefully you have better luck than I have in getting answers.

Sadly beyond the point of frustration right now.

Regards,
Meegan

MetroFibre Networx
MetroFibre Networx's reply12 Apr 2023, 10:17
Official
Good day Meegan

I have sent you direct communication regarding your complaint.
Please note I am awaiting feedback from our Maintenance department to further advise.

Thank you for your patience.
Kind Regards
Marilize
MP
Meegan P's update12 Apr 2023, 11:14
Reviewer Update
Thank you
MP
Meegan P's update13 Apr 2023, 07:33
Reviewer Update
Update:

While you attempted to rectify the issue Marilize, your escalation process and department is about as useful as the Malvern post office - it’s closed.

While I have tried absolutely everything to get your maintenance departments attention, short of standing outside and flashing cars I think may be a metrofibre contractor!
Alas not one phone call, no eta and no fix!

We are now on day 5 and 6 hours of no internet.

You have impeded my ability to function and it is absolutely unacceptable!

I have requested the cancellation of your service, effective immediately.

Have a great day! And keep an eye out for the word being spread about the sheer quality of your service.
MetroFibre Networx
MetroFibre Networx's reply13 Apr 2023, 08:37
Official
Good day Meegan

Please note that our maintenance team will be in contact today, to arrange an appointment for attendance.
Kindly refer to the direct communication sent for reference.

Kind Regards
Marilize
MP
Meegan P's update13 Apr 2023, 08:54
Reviewer Update
Which was sent at 8:30 this morning - proves the point I am trying to make.

Again I have requested the cancelation of your service (or lack thereof) - There have been no efforts on Metrofibre's part to provide any kind of service to date - it's been like pulling teeth.

Have the best day!
MetroFibre Networx
MetroFibre Networx's reply14 Apr 2023, 15:57
Official
Dear Meegan

Thank you for your patience.
I can confirm that our maintenance technicians have repaired the damaged fibre cable and that your service is now back up with optimal readings.

Please do not hesitate to contact us should you require any further assistance.
Kind Regards
Marilize
MP
Meegan P's update14 Apr 2023, 16:11
Reviewer Update
Thank you.