LK
Lee K
1 reviews | Active since Sept 2025
29 Sept 2025, 15:53
Metrofibre worse service provider
Every week there is no network, there is forever something to be fixed leaving us customers to suffer. Metrofibre take more than 72hrs to fix, no communication is sent to customer if you call there call centre you are taken from pillar to post. They don't miss to collect monthly debit order however taking their precious time to resolve wifi or connectivity issues. Clayville residents are suffering on weekly basis and no reimbur*****t for days where wifi was not working.Why charge for service not used?
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Replies (1)
MetroFibre Networx's replyOfficial
29 Sept 2025, 16:29Dear Lee Kelebogile
Thank you for reaching out and for bringing your concerns to our attention.
Our team is working hard to restore fibre services in your area, where connectivity has been affected due to construction works in the area. The repair and restoration efforts are currently in progress, and the estimated time of restoration (ETR) is 30/09 at 08:00.
We will continue to monitor the situation closely and provide updates should there be any changes to the expected resolution time.
Your patience and cooperation during this time are greatly appreciated as we work to restore stable connectivity to your area.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing your concerns to our attention.
Our team is working hard to restore fibre services in your area, where connectivity has been affected due to construction works in the area. The repair and restoration efforts are currently in progress, and the estimated time of restoration (ETR) is 30/09 at 08:00.
We will continue to monitor the situation closely and provide updates should there be any changes to the expected resolution time.
Your patience and cooperation during this time are greatly appreciated as we work to restore stable connectivity to your area.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply29 Sept 2025, 16:29
Official
Dear Lee Kelebogile
Thank you for reaching out and for bringing your concerns to our attention.
Our team is working hard to restore fibre services in your area, where connectivity has been affected due to construction works in the area. The repair and restoration efforts are currently in progress, and the estimated time of restoration (ETR) is 30/09 at 08:00.
We will continue to monitor the situation closely and provide updates should there be any changes to the expected resolution time.
Your patience and cooperation during this time are greatly appreciated as we work to restore stable connectivity to your area.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing your concerns to our attention.
Our team is working hard to restore fibre services in your area, where connectivity has been affected due to construction works in the area. The repair and restoration efforts are currently in progress, and the estimated time of restoration (ETR) is 30/09 at 08:00.
We will continue to monitor the situation closely and provide updates should there be any changes to the expected resolution time.
Your patience and cooperation during this time are greatly appreciated as we work to restore stable connectivity to your area.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations