Metrofibre where you pay for what you do nor receive!

Started to make use of their services at the end of December 2023. App**** for a 100mbps line @ R599 per month and only received Mbps line for the duration of December. Agreement was that there are no hidden fees with free installation. I pay my installment monthly for the coming month. Meaning I pay before use. Every month I need to send emails because they suspend my account. every month I need to call them to reinstate my WiFi. Yesterday I called them 3 times, after holding the line for 15 minutes +, I request a callback that never happens. Today I tried to call again , automated voice saying the number you are trying to reach is busy. Sent emails to complaints and finance with no luck or communication. Used their WhatsApp line with no luck. These people refuse to communicate at your expense. This is internet that I have already paid for but not receiving. Is this not *****? The way I see it is that these people are ***********. I managed to get hold of them month after month with great hassle and the reinstated my account just to suspend it again the following month. I am so frustrated at this moment. My household runs on internet, kids are not able to do school tasks, wife cannot perform her duties and I cannot watch tv or browse the internet. This all at my expense. We are currently suffering losses because of Metrofibre who does not have their house in order. It is impossible to get any form of communication from these people. Best of all is that all of this is for your expense.