Metrofibre & Webafrica poor fibre service in Pretoria

Metrofibre Webafrica poor fibre service in Pretoria Our internet has been down since last Monday 12h30 (more than a week now). Webafrica collects the money from my account and Metrofibre provides the infrastructure for the internet. Webafrica rarely knows that the internet is down in our area and the Metrofibre outage map, hasn’t once shown our specific residential area as having no internet! I have been with Webafrica since last year, what a disappointment, I don’t even try to contact them anymore. Our fibre came on last Thursday and has been on and off since then. On Sunday morning (yesterday) when we woke up, our fibre was done and came on much later. This morning we woke up without internet again and it hasn’t been on, for the whole of Monday and still isn’t on. I have restarted the router several times as well, but nothing has changed. I see that at least today Metrofibre’s outage map indicates that a nearby area doesn’t have any internet, but our area still doesn’t feature as an outage. The Metrofibre support does reply, by saying that the technicians/engineers are on site, and they will keep me informed, but I haven’t once been kept up to date. Some Metrofibre agents refer to technicians and others refer to the word engineers. We had several internet problems since we have moved to Metrofibre. Less than two months ago, we also had an outage for more than a day, but this time it is really bad! I haven’t received any explanation of what is going on or what is causing the problem. Explain to me what is going on, if you can not explain, then I assume that you don’t know what you are doing, don’t give me the same standard reply all the time! Disappointed Webafrica & Metrofibre customer, thanks for nothing (no Fibre internet).